VCC Live
The facts below are what the maker publishes about VCC Live, checked and dated. Our editors have not written about it yet.
Plans and prices
From VCC Live's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | $50 a month | Voice; outbound and inbound calls; project management; automatic dialers; call distribution and queues; call recording · PER SEAT / MONTH |
| Advanced | $67 a month | Essentials plus IVR, quality and team management, Database API, real-time metrics and wallboards; some features on demand · PER SEAT / MONTH |
| Multichannel | $90 a month | All channels; chat apps and social media integration; live chat, email automation, ticketing and SMS automation · PER SEAT / MONTH |
| Enterprise | $90 a month | All channels; extra security; VCC Pay; PCI DSS certification; 24/7 support; SSO; tailored package · PER SEAT / MONTH |
The facts
Each one read from VCC Live's own pages, with the date it was checked.
What it does
- Access controls
- Security options include two-factor authentication, OAuth 2.0 single sign-on and IP address filtering.checked 5 Oct 2026
- AI data handling
- The maker says transcription engines process customer data without using it for model training and recordings and transcripts are deleted after the customer-set retention period.checked 5 Oct 2026
- APIs
- VCC Live provides a REST-compatible Database API and describes webhooks, JavaScript SDK and IVR API integration options.checked 5 Oct 2026
- Capabilities
- The platform supports inbound and outbound phone calls, IVR, automatic dialers, call routing, queues and call recording.checked 5 Oct 2026
- Channels
- Its multichannel offering includes voice, text, email, chat and social messaging channels.checked 5 Oct 2026
- Encryption
- The maker says server data is encrypted with AES-256 and client exchanges use HTTPS/WSS with TLS 1.2 or higher.checked 5 Oct 2026
- Integrations
- The maker lists Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger and WhatsApp integrations.checked 5 Oct 2026
- Intended users
- The maker presents VCC Live for contact centers and highlights sales, customer service, debt collection and BPO use cases.checked 5 Oct 2026
- Minimum licenses
- The pricing page says VCC Live is available from at least 10 user licenses and also describes 20 licenses as its minimum package, so the page gives conflicting minimums.checked 5 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Product
- VCC Live describes itself as an AI-powered cloud contact center platform for managing customer communications.checked 5 Oct 2026
- Security certifications
- The company says it maintains ISO 27001:2022 and ISO 22301:2019 certifications and is PCI DSS certified and SOC 2 Type II certified.checked 5 Oct 2026
- Support
- The Enterprise package includes 24/7 support, and the maker lists phone and email support among its service features.checked 5 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
The company
- Headquarters
- Budapest, Hungarychecked 28 Sep 2026
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