Genesys Cloud Quality Management
C
C tier on Contact Center Analytics SoftwareScore 5.7 · #20 of 32
- Android app
- Not listed
- Free plan
- No
- Paid plans from
- $75/mo
- Runs on
- Web
Summary
Genesys Cloud Quality Management is ranked #20 of 32 in contact center analytics software on Everything Xiaomi. It runs on Web. There is no free plan. Paid plans start at $75/mo.
Genesys Cloud Quality Management plans and pricing
All plansGenesys Cloud CX 1 $75/mo billed annually Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 2 $115/mo billed annually Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 3 $155/mo billed annually Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 4 $240/mo billed annually 30 AI Experience tokens per named agent genesys.com · 19 Sept 2026
Compared on contact center analytics software
- Free plan
- Nogenesys.com
- Paid from
- $75/user/mogenesys.com
- Real-time monitoring
- Yesgenesys.com
- Speech analytics
- Yesgenesys.com
- Sentiment analysis
- Yesgenesys.com
- Quality scorecards
- Yesgenesys.com
- Service-level reporting
- Yesgenesys.com
Company
- Founded
- 1990genesys.com · 23 Sept 2026
- Headquarters
- Menlo Park, California, United Statesgenesys.com · 23 Sept 2026
Best Genesys Cloud Quality Management alternatives
See all 20
Where it ranks on Everything Xiaomi
Is Genesys Cloud Quality Management yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- genesys.com/capabilities/quality-assurance-and-moni· checked 23 Sept 2026
- genesys.com/pricing· checked 19 Sept 2026