Genesys Cloud CX 1
$75 a month
Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics
Checked 19 Sep 2026
Plans and prices
Genesys Cloud Quality Management pricing
Genesys Cloud CX 2
$115 a month
Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics
Checked 19 Sep 2026
Genesys Cloud CX 3
$155 a month
Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics
Checked 19 Sep 2026
Genesys Cloud CX 4
$240 a month
30 AI Experience tokens per named agent
Checked 19 Sep 2026