Puzzel AI
5.7#26 in customer service qa softwareWeb
VisitPuzzel AI vs Voxjar
What both publish
| Fact | Puzzel AI | Voxjar |
|---|---|---|
| Founded | 1998 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Oslo, Norway | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Security | Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Puzzel AI plans
- ResolvePriced on request
- ImpressPriced on request
- PowerPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Puzzel AI if…
It is designed for organizations operating voice-based contact centres, customer-service operations, or teams seeking manager support and data-driven improvement. Multichannel handling and human handoff suit mixed automated and assisted service.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.