Bright Pattern Contact Center

C tier on Call Center SoftwareScore 6.4 · #80 of 126

Android app: Not listed
Free plan: No
Runs on: api, Mac, self-hosted, Web, Windows

brightpattern.com

Summary

Bright Pattern Contact Center is ranked #80 of 126 in call center software on Everything Xiaomi, made by Bright Pattern Contact Center (Pleasanton, California, USA). It runs on API, macOS, Self-hosted, Web, Windows. There is no free plan.

Bright Pattern Contact Center plans and pricing

All plans

Call Center Standard Not published Inbound voice with IVR and ACD · Outbound voice with five dialing modes · Native recording brightpattern.com · 23 Sept 2026

Digital CX Not published SMS/MMS and campaigns · Web chat · Video chat · Email · Social messengers brightpattern.com · 23 Sept 2026

Omnichannel CX Not published Call Center Standard and Digital CX capabilities · Inbound voice with IVR and ACD · Outbound voice with five dialing modes · SMS/MMS and campaigns · Web chat, video chat, email, and social messengers brightpattern.com · 23 Sept 2026

Bright Pattern Mobile Not published Inbound voice with IVR and ACD · Manual outbound voice · SMS/MMS · Web chat · Social messengers brightpattern.com · 23 Sept 2026

Call Center Standard Not published Inbound voice (IVR, ACD) · Outbound voice (5 dialing modes) · Native recording brightpattern.com · 9 Oct 2026

Bright Pattern Mobile Not published Inbound voice (IVR, ACD) · Outbound voice (manual only) · SMS/MMS · Web chat · Social messengers brightpattern.com · 9 Oct 2026

Compared on call center software

Free plan: Nobrightpattern.com
Outbound dialer: Yesbrightpattern.com

Facts

Product: Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels.brightpattern.com · 9 Oct 2026
Channels: Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps.brightpattern.com · 9 Oct 2026
Routing and dialing: The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions.brightpattern.com · 9 Oct 2026
Quality management: Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels.brightpattern.com · 9 Oct 2026
AI: Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis.brightpattern.com · 9 Oct 2026
Integrations: Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow.brightpattern.com · 9 Oct 2026
APIs: The platform supports third-party integrations through plug-and-play APIs.brightpattern.com · 9 Oct 2026
Security and compliance: Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls.brightpattern.com · 9 Oct 2026
Recording limits: The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording.brightpattern.com · 9 Oct 2026
Support: Bright Pattern lists support phone numbers and a support email address on its contact page.brightpattern.com · 9 Oct 2026
Deployment: The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view.help.brightpattern.com · 9 Oct 2026
Who it serves: Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises.brightpattern.com · 9 Oct 2026