Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
What Bright Pattern Contact Center is
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels. It supports voice, email, web chat, text and SMS, video, mobile apps, social media and messenger apps. Routing and dialing features include intelligent routing, queue management, IVR, ACD and predictive dialing for inbound and outbound interactions. Omni QM provides quality management and interaction monitoring across channels. The platform also offers bots, agent assistance, speech and text analytics, and sentiment analysis. Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud and ServiceNow, with plug-and-play APIs for third-party integrations. Bright Pattern lists SOC 2, TCPA, HIPAA, GDPR, PCI and ISO 27001 compliance, and describes encryption and access controls. The base package includes 90 days of voice recording and 30 days of screen recording, with an option to extend recording. It is paid, has no free plan, and pricing is available on request. Bright Pattern says it serves businesses from small companies to large enterprises.
Good
- Supports voice and a broad range of digital channels
- Includes IVR, ACD, queue management and predictive dialing
- Offers cross-channel quality monitoring
- Provides named CRM integrations and plug-and-play APIs
Watch out
- Paid service with no free plan
- Pricing is available only on request
- Base voice recording is limited to 90 days
- Base screen recording is limited to 30 days
Who it suits
It may suit organizations that handle customer contacts across multiple voice and digital channels. Bright Pattern says it serves businesses of any size, from small businesses to large enterprises.
Verdict
Bright Pattern brings routing, dialing, quality management and AI features into a multi-channel contact center platform. Check its on-request pricing and base recording periods against your requirements.
Plans and prices
From Bright Pattern Contact Center's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Bright Pattern Mobile | Priced on request | Inbound voice (IVR, ACD) · Outbound voice (manual only) · SMS/MMS · Web chat · Social messengers |
| Call Center Standard | Priced on request | Inbound voice (IVR, ACD) · Outbound voice (5 dialing modes) · Native recording |
| Digital CX | Priced on request | SMS/MMS · SMS/MMS campaigns · Web chat · Video chat · Email · Social messengers |
| Omnichannel CX | Priced on request | Call Center Standard and Digital CX features · Inbound and outbound voice · SMS/MMS · Web chat · Video chat · Email · Social messengers |
The facts
Each one read from Bright Pattern Contact Center's own pages, with the date it was checked.
What it does
- AI
- Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis.checked 9 Oct 2026
- APIs
- The platform supports third-party integrations through plug-and-play APIs.checked 9 Oct 2026
- Channels
- Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps.checked 9 Oct 2026
- Deployment
- The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view.checked 9 Oct 2026
- Integrations
- Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow.checked 9 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Product
- Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels.checked 9 Oct 2026
- Quality management
- Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels.checked 9 Oct 2026
- Recording limits
- The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording.checked 9 Oct 2026
- Routing and dialing
- The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions.checked 9 Oct 2026
- Security and compliance
- Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls.checked 9 Oct 2026
- Support
- Bright Pattern lists support phone numbers and a support email address on its contact page.checked 9 Oct 2026
- Who it serves
- Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises.checked 9 Oct 2026
The company
- Founded
- 2010checked 28 Sep 2026
- Headquarters
- San Bruno and Pleasanton, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
Alternatives to Bright Pattern Contact Center
- 1
Nextiva
AndroidiOSWebAPI8.0From $15 a month - 2
MaestroQA
Free planWebAPIExtensionmacOS7.9From $185 a month - 3
Genesys Workforce Engagement Management
AndroidiOSWebAPI7.5 - 4
Aspect Workforce
AndroidiOSWebAPI7.4From $1 a month - 5
Odigo
AndroidiOSWebAPI7.2From €40 a month - 67.2From $24 a month