Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
What Odigo is
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software. Its platform manages voice, email, chat, SMS/RCS, social networks, and video interactions. Odigo Essential brings voice, email, chat, social networks, and SMS into one application, with a 360-degree view of interaction history. Listed capabilities include an outbound dialer, IVR, call recording, and supervisor tools. Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI assistance for customer interactions. Packaged CRM integrations include Salesforce, Microsoft Dynamics, and Pega; its cloud APIs connect CRM, ERP, UCaaS, and workforce optimization tools. The company says its sovereign cloud hosts customer data exclusively in Europe and cites encryption, authentication, and access segmentation. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS, and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting, and supervision.
Good
- Handles voice, email, chat, SMS/RCS, social, and video.
- Essential includes a two-week trial.
- Packaged CRM integrations include Salesforce, Microsoft Dynamics, and Pega.
- Customer data is hosted exclusively in Europe, according to Odigo.
- Customer Care is available year-round, 24 hours a day.
Watch out
- There is no free plan.
- The two-week trial is limited to a specified Essential setup.
- Annual and monthly plan prices differ.
- Essential is presented for organizations with 5 to 500 consultants.
Who it suits
Odigo may suit organizations that need to manage customer interactions across multiple channels, from small Essential deployments to larger platform rollouts. Its packaged CRM integrations, APIs, and listed security and compliance measures may be relevant to organizations with those requirements.
Verdict
Odigo combines multichannel contact handling with AI features, integrations, and a defined Essential trial. Compare the channel needs and plan terms for your organization, and note that its broader platform targets a much wider deployment range.
Plans and prices
From Odigo's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Voz | €40 a month | Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · 40 €/mes si pagas anualmente |
| Voz & Digital | €58 a month | Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat · 58 €/mes si pagas anualmente |
| Voz & Digital Plus | €75 a month | Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat · 75 €/mes si pagas anualmente |
| Voice (annual) | €40 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone · annually |
| Voice (monthly) | €48.99 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone · monthly |
| Voice & Digital (annual) | €58 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · annually |
| Voice & Digital (monthly) | €68.99 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · monthly |
| Voice & Digital Plus (annual) | €75 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · WhatsApp · Facebook Messenger · annually |
| Voice & Digital Plus (monthly) | €88.99 a month | Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · WhatsApp · Facebook Messenger · monthly |
The facts
Each one read from Odigo's own pages, with the date it was checked.
What it does
- AI features
- Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI agent assistance for customer interactions.checked 30 Sep 2026
- Audience and scale
- Odigo Essential is presented for organizations with 5 to 500 consultants, while Odigo's broader platform targets deployments from 5 to more than 50,000 users.checked 30 Sep 2026
- Channels
- Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end.checked 30 Sep 2026
- Compliance
- Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements.checked 30 Sep 2026
- Data hosting
- Odigo says its sovereign cloud hosts customer data exclusively in Europe.checked 30 Sep 2026
- Deployment
- Odigo says Essential can be deployed in about six weeks.checked 30 Sep 2026
- Integrations
- Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools.checked 30 Sep 2026
- Omnichannel
- Odigo Essential centralizes voice, email, chat, social networks and SMS in one application and provides a 360-degree view of interaction history.checked 30 Sep 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Product
- Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software.checked 30 Sep 2026
- Security
- The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions.checked 30 Sep 2026
- Support
- Odigo Customer Care is available 24 hours a day, seven days a week, year-round.checked 30 Sep 2026
The company
- Founded
- 1986checked 28 Sep 2026
- Headquarters
- Boulogne-Billancourt, Francechecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Trial
- The two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting and supervision.checked 30 Sep 2026
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