Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Odigo
What both publish
| Fact | Agentforce Contact Center | Odigo |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. |
| Founded | 1999 | 1986 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Boulogne-Billancourt, France |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Odigo plans
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Odigo if…
Odigo may suit organizations that need to manage customer interactions across multiple channels, from small Essential deployments to larger platform rollouts. Its packaged CRM integrations, APIs, and listed security and compliance measures may be relevant to organizations with those requirements.