Amazon Connect
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VisitAmazon Connect vs Odigo
What both publish
| Fact | Amazon Connect | Odigo |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end. |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. |
| Founded | 2017 | 1986 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Boulogne-Billancourt, France |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Odigo plans
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Odigo if…
Odigo may suit organizations that need to manage customer interactions across multiple channels, from small Essential deployments to larger platform rollouts. Its packaged CRM integrations, APIs, and listed security and compliance measures may be relevant to organizations with those requirements.