Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Odigo
What both publish
| Fact | Genesys Cloud CX | Odigo |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 1986 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Boulogne-Billancourt, France |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Odigo plans
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Odigo if…
Odigo may suit organizations that need to manage customer interactions across multiple channels, from small Essential deployments to larger platform rollouts. Its packaged CRM integrations, APIs, and listed security and compliance measures may be relevant to organizations with those requirements.