Zoom Contact Center
The facts below are what the maker publishes about Zoom Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Zoom Contact Center's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials Contact Center | Priced on request | Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration |
| Essentials Contact Center | — | Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration |
| Premium Contact Center | — | All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse |
| Premium Contact Center | Priced on request | All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse |
| Elite Contact Center | — | All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management |
| Elite Contact Center | Priced on request | All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management |
| Essentials | $69 a month | inbound voice, video, chat, SMS · Flow Editor + IVR · surveys / VoC · included AI · annually; $85.00/user per month billed monthly |
| Premium | $99 a month | Essentials features · email and social channels · outbound progressive and preview dialers · cobrowse · annually; $119.00/user per month billed monthly |
| Elite | $149 a month | Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management · Live AI Interpreter · annually; $179.00/user per month billed monthly |
The facts
Each one read from Zoom Contact Center's own pages, with the date it was checked.
What it does
- Add-ons
- The pricing comparison lists Virtual Agent, CX Insights, and AI Intent Routing as available add-ons across all three plans.checked 11 Oct 2026
- AI tools
- The product page describes AI Expert Assist guidance for agents, AI alerts for supervisors, and AI suggested breaks for agent well-being.checked 11 Oct 2026
- Analytics
- Role-based dashboards provide live and historical data, and reports can be exported or connected to business intelligence tools through APIs.checked 11 Oct 2026
- Audience
- Zoom describes Contact Center as part of its Zoom CX ecosystem for teams delivering customer service and managing customer interactions across channels.checked 11 Oct 2026
- Compliance
- Zoom says its Contact Center and PCIpal integration is PCI compliant as a service provider under PCI DSS v4.0.1.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration.checked 11 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- PII protection
- The product page says cobrowse can automatically mask sensitive data while agents guide customers online.checked 11 Oct 2026
- Product
- Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform.checked 11 Oct 2026
- Routing
- The product routes interactions in real time to agents or experts and preserves customer context and history across channels for handoffs.checked 11 Oct 2026
- Security
- Zoom states that Contact Center real-time audio, video, and screen-sharing media is protected with 256-bit AES-GCM encryption between supported Zoom clients and within Zoom data centers; PSTN calls may not be encrypted.checked 11 Oct 2026
- Support
- Zoom provides a support Help Center for product assistance.checked 11 Oct 2026
- Workforce management
- Yeschecked 23 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Plan availability
- Email and social channels, outbound dialers, and cobrowse are listed with Premium, while Workforce Management is listed with Elite.checked 11 Oct 2026
Alternatives to Zoom Contact Center
- 1
Genesys Cloud CX
AndroidiOSWebAPI8.8From $75 a month - 2
VICIdial
Free planOpen sourceAndroidiOSWebAPI8.8Free plan - 3
Amazon Connect
AndroidiOSWebAPI8.7 - 4
Agentforce Contact Center
AndroidiOSWebAPI8.5From $50 a month - 5
CallHub
Free planAndroidiOSWebAPI8.5Free plan - 6
Freshcaller
Free planAndroidiOSWeb8.4From $15 a month