Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Zoom Contact Center
Zoom Contact Center
7.9#16 in call center softwareFrom $69 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Zoom Contact Center |
|---|---|---|
| Free plan | No | No |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Zoom Contact Center plans
- Essentials Contact CenterPriced on request
- Essentials Contact Center—
- Premium Contact Center—
- Premium Contact CenterPriced on request
- Elite Contact Center—
- Elite Contact CenterPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Zoom Contact Center if…
You want what its maker publishes above — check its page for the details.