VICIdial
8.8#2 in call center softwareFree planFree planAndroidiOSWebAPI
VisitVICIdial vs Zoom Contact Center
Zoom Contact Center
7.9#16 in call center softwareFrom $69 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | VICIdial | Zoom Contact Center |
|---|---|---|
| Digital channel scope | voice_plus_digital | omnichannel |
| Free plan | Yes | No |
| Inbound calling | Yes | Yes |
| Integrations | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. | The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. | Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform. |
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Zoom Contact Center plans
- Essentials Contact CenterPriced on request
- Essentials Contact Center—
- Premium Contact Center—
- Premium Contact CenterPriced on request
- Elite Contact Center—
- Elite Contact CenterPriced on request
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.
Pick Zoom Contact Center if…
You want what its maker publishes above — check its page for the details.