Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Zoom Contact Center
Zoom Contact Center
7.9#16 in call center softwareFrom $69 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Zoom Contact Center |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Zoom says its Contact Center and PCIpal integration is PCI compliant as a service provider under PCI DSS v4.0.1. |
| Free plan | No | No |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Zoom Contact Center plans
- Essentials Contact CenterPriced on request
- Essentials Contact Center—
- Premium Contact Center—
- Premium Contact CenterPriced on request
- Elite Contact Center—
- Elite Contact CenterPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Zoom Contact Center if…
You want what its maker publishes above — check its page for the details.