BlueTweak Knowledge Base
The facts below are what the maker publishes about BlueTweak Knowledge Base, checked and dated. Our editors have not written about it yet.
Plans and prices
From BlueTweak Knowledge Base's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| BlueTweak | €65 a month | Email, chat, and voice · core platform features included · AI add-ons billed by usage · Billed annually (-10%) or monthly; per agent |
| Conversational AI - Voice | €0.09, paid once | Usage-based add-on · per minute, only when AI completes a call without agent intervention |
| Conversational AI - Chat | €0.20, paid once | Usage-based add-on · per chat session, only when AI resolves a conversation without humans |
| AI Proposed Reply - Ticket | €0.40, paid once | Usage-based add-on · per email thread when agents use AI-generated email responses |
The facts
Each one read from BlueTweak Knowledge Base's own pages, with the date it was checked.
What it does
- AI retrieval
- BlueTweak says AI-assisted retrieval surfaces relevant procedures or templates without tab switching.checked 12 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Contract
- BlueTweak says there is no minimum contract and customers can choose the amount of time they use the service.checked 12 Oct 2026
- Data hosting
- Customer data is hosted on an enterprise cloud platform, with local infrastructure options available on request for data residency or sovereignty needs.checked 12 Oct 2026
- Integrations
- BlueTweak lists native connectors for Shopify, Salesforce, UiPath, and ElevenLabs, Zendesk compatibility, and an open API for custom integrations.checked 12 Oct 2026
- Intended users
- BlueTweak presents the Knowledge Base as a tool for support teams that need consistent guidance for agents, AI answers, and customer help content.checked 12 Oct 2026
- Knowledge management
- The Knowledge Base centralizes procedures, templates, and policies and surfaces relevant content during live interactions.checked 12 Oct 2026
- Knowledge updates
- The company says Knowledge Base policy changes propagate to Proposed Replies and Conversational AI bots.checked 12 Oct 2026
- Product
- BlueTweak describes its Knowledge Base as a shared source of verified content for support agents, AI, and customer self-service.checked 12 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Publishing controls
- Articles can be set public or private, and the help center is described as white-labelled.checked 12 Oct 2026
- Security
- BlueTweak states that it is ISO 27001 certified and GDPR compliant, and that enterprise customers can request data processing agreements.checked 12 Oct 2026
- Support
- The paid license includes online support from the BlueTweak team.checked 12 Oct 2026
- Version history
- Yeschecked 20 Sep 2026
Where it runs
- Platform scope
- The broader platform combines channels, ticketing, knowledge, automation, workforce planning, and quality features with human oversight of AI.checked 12 Oct 2026
Money
- Trial
- The pricing page offers a 14-day free trial with no card required.checked 12 Oct 2026
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