Exotel Contact Center

B tier on Call Center SoftwareScore 7.8 · #17 of 126

Android app: Not listed
Free plan: Trial only
Paid plans from: $70/mo
Runs on: api, Linux, Mac, Web, Windows

exotel.com

Summary

Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement, and video communications. Its interface brings together voice, SMS, WhatsApp, video conferencing, and other channels. Teams can build multi-level IVR call flows with a drag-and-drop tool, including voicemail and custom greetings. Automated SMS, prerecorded calls, and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises, and hybrid models. Integrations connect it to CRM, helpdesk, messaging, and custom applications; supported CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot, and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards, and supports phone-verified two-factor authentication. XPrime costs 70.00 USD per month; XPro costs 100.00 USD per month. A free trial is available. Voice Streaming (Agent Stream) is excluded from the listed plans and priced separately on request.

Who it is for

Exotel Contact Center suits teams handling customer interactions across calls and digital channels. It may fit organizations that need configurable deployment, IVR, automation, and CRM or helpdesk integrations.

What is good

Supports inbound and outbound calling.
Combines voice, SMS, WhatsApp, and video channels.
Offers public cloud, private cloud, on-premises, and hybrid deployment.
Includes CRM integrations such as Salesforce and HubSpot.
Free trial signup includes SMS and call credits.

What to know first

No free plan is listed.
Voice Streaming is excluded from listed plans.
Voice Streaming pricing is available on request.

Verdict

Exotel Contact Center combines voice and digital channels with IVR, automation, and multiple deployment options. XPrime is 70.00 USD per month, and a free trial is available.

Exotel Contact Center plans and pricing

All plans

XPrime $70/mo Voice and digital channels · Dialers and call routing · Standard CRM integration · Quality management · Universal agent desktop · Reporting and flow designer exotel.com · 23 Sept 2026

XPro $100/mo Voice and digital channels · Dialers and smart universal routing · Standard and in-house CRM integration · Automated quality management · Virtual agents · WFM integration exotel.com · 23 Sept 2026

XTRM Not published Voice and digital channels · Dialers and smart universal routing · Social media DM and email · Virtual agents · Video capability · Agent copilot exotel.com · 23 Sept 2026

XPrime $70 Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app exotel.com · 30 Sept 2026

XPro $100 Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app exotel.com · 30 Sept 2026

XTRM Not published Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app exotel.com · 30 Sept 2026

Compared on call center software

Inbound calling: Yesexotel.com
Outbound dialer: Yesexotel.com
IVR builder: Yesexotel.com
Digital channel scope: omnichannelexotel.com

Facts

Purpose: The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection.exotel.com · 30 Sept 2026
Omnichannel: The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface.exotel.com · 30 Sept 2026
IVR: It provides multi-level IVR and a drag-and-drop IVR builder for call flows, voicemail and custom greetings.exotel.com · 30 Sept 2026
Automation: Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time.exotel.com · 30 Sept 2026
Call recording: The system can automatically record incoming and outgoing calls for training or conflict resolution.exotel.com · 30 Sept 2026
Deployment: Deployment options include public cloud, on-premises, private cloud and hybrid models.exotel.com · 30 Sept 2026
Integrations: Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins.exotel.com · 30 Sept 2026
CRM examples: Official integration documentation lists Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared among supported CRM integrations.support.exotel.com · 30 Sept 2026
Security compliance: The contact center page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards.exotel.com · 30 Sept 2026
Account security: Exotel supports two-factor authentication requiring phone number verification in addition to username and password.exotel.com · 30 Sept 2026
Support: Exotel advertises 24×7 customer support via phone, email and Twitter.exotel.com · 30 Sept 2026
Plan limitation: Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request.exotel.com · 30 Sept 2026
Trial signup: The signup page offers a trial account with free SMS and call credits and access to 24/7 customer support and resources.my.exotel.com · 30 Sept 2026