Exotel Contact Center
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement, and vid…
What Exotel Contact Center is
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement, and video communications. Its interface brings together voice, SMS, WhatsApp, video conferencing, and other channels. Teams can build multi-level IVR call flows with a drag-and-drop tool, including voicemail and custom greetings. Automated SMS, prerecorded calls, and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises, and hybrid models. Integrations connect it to CRM, helpdesk, messaging, and custom applications; supported CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot, and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards, and supports phone-verified two-factor authentication. XPrime costs $70 a month; XPro costs $100 a month. A free trial is available. Voice Streaming (Agent Stream) is excluded from the listed plans and priced separately on request.
Good
- Supports inbound and outbound calling.
- Combines voice, SMS, WhatsApp, and video channels.
- Offers public cloud, private cloud, on-premises, and hybrid deployment.
- Includes CRM integrations such as Salesforce and HubSpot.
- Free trial signup includes SMS and call credits.
Watch out
- No free plan is listed.
- Voice Streaming is excluded from listed plans.
- Voice Streaming pricing is available on request.
Who it suits
Exotel Contact Center suits teams handling customer interactions across calls and digital channels. It may fit organizations that need configurable deployment, IVR, automation, and CRM or helpdesk integrations.
Verdict
Exotel Contact Center combines voice and digital channels with IVR, automation, and multiple deployment options. XPrime is $70 a month, and a free trial is available.
Plans and prices
From Exotel Contact Center's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| XPrime | Priced on request | Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app |
| XPro | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app |
| XTRM | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app |
The facts
Each one read from Exotel Contact Center's own pages, with the date it was checked.
What it does
- Account security
- Exotel supports two-factor authentication requiring phone number verification in addition to username and password.checked 30 Sep 2026
- Automation
- Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time.checked 30 Sep 2026
- Call recording
- The system can automatically record incoming and outgoing calls for training or conflict resolution.checked 30 Sep 2026
- CRM examples
- Official integration documentation lists Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared among supported CRM integrations.checked 30 Sep 2026
- Deployment
- Deployment options include public cloud, on-premises, private cloud and hybrid models.checked 30 Sep 2026
- Integrations
- Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins.checked 30 Sep 2026
- IVR
- It provides multi-level IVR and a drag-and-drop IVR builder for call flows, voicemail and custom greetings.checked 30 Sep 2026
- Omnichannel
- The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface.checked 30 Sep 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Purpose
- The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection.checked 30 Sep 2026
- Security compliance
- The contact center page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards.checked 30 Sep 2026
- Support
- Exotel advertises 24×7 customer support via phone, email and Twitter.checked 30 Sep 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Bengaluru, Indiachecked 28 Sep 2026
Money
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request.checked 30 Sep 2026
- Trial signup
- The signup page offers a trial account with free SMS and call credits and access to 24/7 customer support and resources.checked 30 Sep 2026
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