Exotel Contact Center
7.0#5 in communications platforms as a serviceWebAPILinuxmacOS
VisitExotel Contact Center vs Twilio Segment
Twilio Segment
8.2#1 in communications platforms as a serviceFrom $120 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Exotel Contact Center | Twilio Segment |
|---|---|---|
| Founded | 2011 | 2008 |
| Headquarters | Bengaluru, India | San Francisco, CA |
| Integrations | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. | The official destination catalog lists integrations including Amplitude, AWS S3, Braze, Google Analytics, HubSpot, Salesforce, Snowflake-related warehouse tools, Zendesk and Zapier. |
Exotel Contact Center plans
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Twilio Segment plans
- FreeFree
- Team$120 a month
- BusinessPriced on request
- Customer Data PlatformPriced on request
Pick Exotel Contact Center if…
Exotel Contact Center suits teams handling customer interactions across calls and digital channels. It may fit organizations that need configurable deployment, IVR, automation, and CRM or helpdesk integrations.
Pick Twilio Segment if…
Twilio Segment suits teams that need to bring data from web and mobile sources together for profiles, audience activation and customer journeys. Its Free and Team tiers provide defined monthly visitor and Reverse ETL allowances, while Business lists custom volume and governance capabilities.