Ozonetel Cloud Contact Center
The facts below are what the maker publishes about Ozonetel Cloud Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ozonetel Cloud Contact Center's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CA LITE | Priced on request | Free setup and unlimited support on all plans · Free DID number · Auto attendant · CRM integration · Click to call · Call reports · Request pricing |
| CLOUDAGENT | Priced on request | Free setup and unlimited support on all plans · Advanced IVR · Multi campaigns · Call recordings · CRM integrations · Omnichannel routing · Real-time dashboards · Request pricing |
The facts
Each one read from Ozonetel Cloud Contact Center's own pages, with the date it was checked.
What it does
- AI features
- Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries.checked 7 Oct 2026
- Availability
- The trust page describes a 99.99% uptime SLA and says the SLA varies by region.checked 7 Oct 2026
- Integrations
- The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems.checked 7 Oct 2026
- Omnichannel
- The platform supports customer engagement across voice, email, chat, and social channels while maintaining context and conversational continuity.checked 7 Oct 2026
- Product
- Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints.checked 7 Oct 2026
- Reporting
- Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights.checked 7 Oct 2026
- Routing
- The product offers skills-based routing, priority routing, business rules, and automated callbacks.checked 7 Oct 2026
- Security
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features.checked 7 Oct 2026
- Support
- The pricing page says all plans include unlimited support and describes customer support as available 24 x 7.checked 7 Oct 2026
- Use cases
- The company says its platform serves SMBs and large-scale companies, and its listed industries include automotive, insurance, fintech, real estate, and BPO.checked 7 Oct 2026
The company
- Company history
- Ozonetel says it was founded in 2007.checked 7 Oct 2026
- Founded
- 2007checked 28 Sep 2026
Alternatives to Ozonetel Cloud Contact Center
- 1
VICIdial
Free planOpen sourceAndroidiOSWebAPI8.6Free plan - 2
Genesys Cloud CX
AndroidiOSWebAPI8.0From $75 a month - 3
Amazon Connect
AndroidiOSWebAPI7.9 - 4
Comm100 Contact Center
AndroidiOSWebAPI7.8 - 5
Knowlarity Cloud Contact Center
AndroidiOSWebAPI7.8From ₹16,800 a year - 6
MyOperator
AndroidiOSWebAPI7.8From ₹5,000 a month