Alternatives to Ozonetel Cloud Contact Center

18.6

VICIdial

Free planOpen sourceAndroidiOSWeb

Free plan

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28.0

Genesys Cloud CX

Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.

AndroidiOSWeb

From $75 a month

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37.9

Amazon Connect

Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.

AndroidiOSWeb

Price on the maker’s site

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4. 4CC

   Comm100 Contact Center

   Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.

   AndroidiOSWebAPI
   7.8
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5. 5KC

   Knowlarity Cloud Contact Center

   Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.

   AndroidiOSWebAPI
   7.8From ₹16,800 a year
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6. 6

   MyOperator

   MyOperator combines cloud calling, WhatsApp, and AI-powered chat and voice bots in a customer communication platform.

   AndroidiOSWebAPI
   7.8From ₹5,000 a month
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7. 7WA

   Webex App

   Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.

   Free planAndroidiOSWebmacOS
   7.8Free plan
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8. 8

   Dialpad Support

   Dialpad Support is a contact center platform for customer support teams, combining voice and digital channels with AI tools, coaching, analytics,…

   AndroidiOSWebAPI
   7.7From $8,095 a month
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9. 9MD

   Microsoft Dynamics 365 Sales

   AndroidiOSWebAPI
   7.6
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10. 10

    Freshdesk

    Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.

    Free planAPI
    7.4From $19 a month
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11. 11

    Daktela Contact Center

    Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.

    AndroidiOSWebAPI
    7.3From €12 a month
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12. 12

    UJET

    AndroidiOSWebAPI
    7.3From $65 a month
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13. 13OD

    Odigo

    Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.

    AndroidiOSWebAPI
    7.2From €40 a month
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14. 14

    Zoom Contact Center

    AndroidiOSWebAPI
    7.1From $69 a month
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15. 15

    Avaya Experience Platform

    Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.

    WebAPISelf-hosted
    7.0From $48 a month
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16. 16EC

    Exotel Contact Center

    Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…

    WebAPILinuxmacOS
    7.0
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17. 17NA

    Natterbox

    Natterbox is a cloud contact center and business communications platform managed within Salesforce.

    AndroidiOSWebExtension
    6.8From $82 a month
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18. 18

    Twilio Flex

    Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.

    WebAPISelf-hosted
    6.8From $150 a month
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19. 19EC

    Exotel Contact Center

    Exotel Contact Center is a paid platform for managing inbound and outbound calls together with digital customer conversations.

    AndroidiOSWebAPI
    6.7
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20. 20RR

    RingCentral RingCX

    RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.

    WebAPImacOSWindows
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21. 21

    VCC Live

    AndroidWebAPIWindows
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22. 22

    8x8 Contact Center

    8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.

    AndroidiOSWebAPI
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23. 233C

    3CLogic

    WebAPISelf-hosted
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24. 24

    Talkdesk CX Cloud

    Web
    6.4From $85 a month
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25. 25MC

    MiContact Center Enterprise

    MiContact Center Enterprise is an omnichannel contact center for large, multi-site organizations.

    AndroidiOSWebAPI
    6.2
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26. 26

    NICE CXone

    NICE CXone is web-based software for handling customer conversations across voice and digital channels.

    Web
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27. 27VI

    Vivocha

    Vivocha is a cloud customer engagement platform for businesses communicating with visitors on websites and mobile apps.

    AndroidiOSWebAPI
    6.2
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28. 28BP

    Bright Pattern Contact Center

    Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.

    WebAPImacOSSelf-hosted
    6.1
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29. 29

    Alvaria Cloud

    Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.

    WebAPI
    6.0
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30. 30MD

    Microsoft Dynamics 365 Human Resources Recruiting

    Web
    5.9From $4 a month
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