Natterbox
Natterbox is a cloud contact center and business communications platform managed within Salesforce.
What Natterbox is
Natterbox is a cloud contact center and business communications platform managed within Salesforce. It supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud, with voice calling, an outbound dialer, IVR, call recording, and supervisor tools. Its AI Assistants can work across voice, SMS, and WhatsApp, using website content, PDFs, or a knowledge base to get started. When a conversation needs a person, they pass the transcript and context to a human agent. Users can call from mobile devices, a web browser, or Microsoft Teams; the Teams connector records call data, wrap-ups, and notes in Salesforce. The Pro plan is $82 a month per user and includes voice, call recording, Salesforce integration, and 24/7 support. Premium is $146 a month per user and adds SMS and WhatsApp, a shared inbox, skills-based routing, local presence dialing, and post-call CSAT surveys. The webphone does not work in mobile device browsers, and Freedom Mobile requires iOS 17.4 or later or Android 8 (API 26) or later. Natterbox is headquartered in London and was founded in 2009.
Good
- Supports Salesforce Sales, Service, and Industry Cloud.
- AI Assistants cover voice, SMS, and WhatsApp.
- Teams connector logs call data and notes in Salesforce.
- Offers call recording, IVR, and supervisor tools.
Watch out
- No free plan is listed.
- Webphone is unsupported in mobile device browsers.
- Freedom Mobile has minimum OS requirements.
- Pro costs $82 per user per month.
Who it suits
Natterbox suits organizations using Salesforce that need contact-center calling and communications across voice and messaging channels. It may also suit teams wanting AI Assistants with human escalation and call data recorded in Salesforce.
Verdict
Natterbox brings contact-center calling and communications into Salesforce, with AI Assistants and human escalation among its capabilities. Buyers should account for its paid plans and the webphone’s mobile-browser limitation.
Plans and prices
From Natterbox's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $82 a month | Natterbox Platform · Voice Channel Package · IVR, Auto-attendant, & Hunt Groups · Call Recording · Salesforce Integration · 24/7 Support · per user per month |
| Premium | $146 a month | Everything in Pro · SMS and WhatsApp · Shared Inbox · Skills-Based Routing · Local Presence Dialing · Post-Call CSAT Surveys · per user per month |
| Enterprise | Priced on request | Everything in Premium · AI Advisor · AI Assistants · AI Agents · Priority Customer Support · Dedicated Success Manager · custom pricing upon request |
The facts
Each one read from Natterbox's own pages, with the date it was checked.
What it does
- AI channels
- Natterbox AI Assistants operate across voice, SMS, and WhatsApp with 24/7/365 support.checked 1 Oct 2026
- AI setup
- AI Assistants can be launched using existing website content, PDFs, or a knowledge base.checked 1 Oct 2026
- Availability
- Natterbox states that its services run across three independent Availability Zones in each of six regions.checked 1 Oct 2026
- Encryption
- Natterbox states that recording files are encrypted with 256-bit AES encryption keys.checked 1 Oct 2026
- Human escalation
- AI Assistants pass the full transcript and conversation context to human agents when escalation is needed.checked 1 Oct 2026
- Mobile requirements
- Freedom Mobile requires iOS 17.4 or above on iPhones or Android 8 (API 26) or above.checked 1 Oct 2026
- Outbound dialer
- Yeschecked 21 Sep 2026
- Paid from
- 82checked 21 Sep 2026
- Product
- Natterbox is a cloud contact center and business communications platform managed directly within Salesforce.checked 1 Oct 2026
- Salesforce integration
- Natterbox supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud environments.checked 1 Oct 2026
- Security compliance
- Natterbox states that its infrastructure is ISO 27001 certified, GDPR compliant, and PCI DSS compliant.checked 1 Oct 2026
- Support
- The Pro and Premium pricing bundles include 24/7 support.checked 1 Oct 2026
Where it runs
- Browser limitation
- The Natterbox Webphone uses WebRTC, which is not supported on mobile device browsers such as Android or iOS.checked 1 Oct 2026
- Device access
- Users can make calls using a mobile device, web browser, or Microsoft Teams while call data is logged in Salesforce.checked 1 Oct 2026
The company
- Founded
- 2009checked 28 Sep 2026
- Headquarters
- London, UKchecked 28 Sep 2026
- Microsoft Teams
- The Microsoft Teams connector logs Teams call data, wrap-ups, and notes automatically in Salesforce.checked 1 Oct 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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