Amazon Connect
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VisitAmazon Connect vs Natterbox
What both publish
| Fact | Amazon Connect | Natterbox |
|---|---|---|
| Founded | 2017 | 2009 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | London, UK |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Natterbox is a cloud contact center and business communications platform managed directly within Salesforce. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Natterbox plans
- Pro$82 a month
- Premium$146 a month
- EnterprisePriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Natterbox if…
Natterbox suits organizations using Salesforce that need contact-center calling and communications across voice and messaging channels. It may also suit teams wanting AI Assistants with human escalation and call data recorded in Salesforce.