Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Natterbox
What both publish
| Fact | Genesys Cloud CX | Natterbox |
|---|---|---|
| Encryption | Encryption details are not stated on the supplied pages. | Natterbox states that recording files are encrypted with 256-bit AES encryption keys. |
| Founded | Gartner lists Genesys as founded in 1990. | 2009 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | London, UK |
| Paid from | 75 | 82 |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Natterbox plans
- Pro$82 a month
- Premium$146 a month
- EnterprisePriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Natterbox if…
Natterbox suits organizations using Salesforce that need contact-center calling and communications across voice and messaging channels. It may also suit teams wanting AI Assistants with human escalation and call data recorded in Salesforce.