17.8
Blitzz Visual Remote Assistance provides browser-based live video support for customer troubleshooting, inspections, and field work.
AndroidiOSWeb
Best Remote Video Support Software in 2026
Remote video support software lets a support agent guide a customer through a live visual session. Sessions may run in a browser or through a device app, depending on the product. Compare Android availability before choosing a tool for a Xiaomi, Redmi or POCO phone or tablet. Then check web, iOS, Windows, macOS or API access, plus session features, recording and trial terms.
27.1
XMReality Remote Guidance connects on-site workers with remote experts through video and augmented reality tools for visual support.
AndroidiOSWeb
37.0
OnSight RVX is Hostcomm’s remote visual assistance platform for experts helping customers or field workers.
AndroidiOSWeb
- 4
Visual Assistance
Visual Assistance is a browser-based remote support tool for businesses that need to communicate visually with customers in real time.
AndroidiOSWebmacOS7.0From 800 NZD a year - 5
Viewabo
Viewabo lets support teams see a customer’s smartphone camera feed during a live session to diagnose and resolve physical-product issues remotely.
AndroidiOSWeb6.9From $79 a month - 6
IFS Cloud Field Service Management
IFS Cloud Field Service Management coordinates field service work across planners, mobile technicians, and contractors.
AndroidiOSWebAPI6.8 - 7
Natterbox
Natterbox is a cloud contact center and business communications platform managed within Salesforce.
AndroidiOSWebExtension6.8From $82 a month - 8
Salesforce Visual Remote Assistant
AndroidiOSWeb6.0From $50 a month - 9
Virtually OnSite
AndroidiOSWeb5.3 - 10
GoShowMe
AndroidiOSWeb5.2 - 114.7
- 124.7
- 134.6
- 144.6
Choosing well
Check Android and other platforms
Confirm that the product has an Android app if customers or agents will join from Xiaomi, Redmi or POCO hardware. A browser option may suit tools that list web access instead.
Check whether you also need iOS, Windows, macOS or API access for your support workflow. Platform coverage differs by product.
Match the session features
Compare support for live video sessions and browser-based sessions. Co-browsing can matter when an agent needs to view a customer's web journey.
Live annotations and session recording are separate checks. Choose the combination that fits how you explain fixes and review calls.
Read pricing and trial terms
Look for a free plan before comparing paid prices. Listed starting prices use different units, such as per user per month or a monthly fee, so check the billing basis.
Trial periods vary, and a product may instead show pricing on request. Confirm what the trial includes and what happens when it ends.
Check the service scope
Review the product page for the functions your support team needs, including video, browser sessions, annotations, co-browsing and recording.
If your process connects to another system, verify API availability rather than assuming it is included.
Questions people ask
Do these tools have Android apps?
Android availability varies by product. Check the individual listing and product site before choosing a tool for a Xiaomi, Redmi or POCO phone or tablet.
Can customers join from a browser?
Browser-based sessions are a comparison point for this category, but support differs by product. Confirm web access for the customer and the agent.
Are free plans available?
Free-plan availability varies. Review the listing's free-plan field and compare it with the paid starting price and trial terms.
How long are the free trials?
Trial lengths vary by product. Listed examples include 10-day, 14-day and 30-day trials; some products show pricing on request.
Can sessions be recorded or annotated?
Session recording and live annotations are comparison fields. Check the product details to confirm which functions are included.