Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for customer troubleshooting, inspections, and field work.
What Blitzz Visual Remote Assistance is
Blitzz Visual Remote Assistance provides browser-based live video support for customer troubleshooting, inspections, and field work. Guests can join without downloading an app. During a session, agents can annotate live video or images, point to details, zoom the customer’s camera remotely, and control its flashlight. The platform can create AI-generated session summaries and extract text from images with OCR. For inspection work, it captures timestamped photos and GPS data and can generate Word reports. Participants can collect images and data offline, which upload when connectivity returns. Blitzz lists integrations including Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, and a REST API. Its stated security measures include TLS for web traffic, AES 128-bit encryption for video and audio, and 256-bit AES-encrypted keys for stored data. The Concierge Professional plan is $175 a month, billed annually, with the first five users included; sessions expire after 30 minutes of inactivity.
Good
- Guests join without downloading an app.
- Agents can annotate video and images.
- Offline images and data upload when connected.
- Inspection reports can be generated in Word.
- Integrations include Salesforce and Zendesk.
Watch out
- No free plan is listed.
- Concierge sessions expire after 30 minutes of inactivity.
Who it suits
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Verdict
Blitzz combines live visual support with inspection records, offline capture, and integrations for business workflows. Consider the paid pricing and Concierge inactivity limit when assessing whether it fits your team.
Plans and prices
From Blitzz Visual Remote Assistance's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ScreenShare for Browser | $19 a month | browser screen sharing · guided cursor · live annotation/markup · high-resolution streaming · consent-based sessions · annually |
| ScreenShare Everywhere | $25 a month | web and mobile screen sharing · iOS/Android embedding · AR markup · session insights · annually |
| BlitzzCam annual | $39.99 a month | 3 users included · additional users $11.99/month · 20% annual saving · annually |
| BlitzzCam monthly | $49.99 a month | 3 users included · additional users $14.99/month · 14-day trial · monthly |
| Concierge Professional | $175 a month | first 5 users included · extra users $35/mo · no-app customer access · HD zoom/OCR/live pointers · photos/markups · SMS, email and WhatsApp invites · screenshare · annually |
| Inspect Professional | $334 a month | 600 inspection credits/year · no-app access · GPS/date/time photo capture · SMS, email and WhatsApp invites · screenshare · annually |
| Inspect Enterprise | Priced on request | Custom storage and data retention · Advanced admin controls · Designated technical support and custom SLA · Usage-based pricing; contact Blitzz |
| Concierge Enterprise | Priced on request | advanced admin controls · SSO/SAML · dedicated success manager · custom retention/storage · call recording add-on |
The facts
Each one read from Blitzz Visual Remote Assistance's own pages, with the date it was checked.
What it does
- AI
- Owlbert AI can summarize sessions, read serial numbers, recognize equipment, answer from a knowledge base and tag jobsite photos.checked 21 Oct 2026
- AI and OCR
- The feature page describes AI-generated session summaries and OCR text extraction from images during live sessions.checked 30 Sep 2026
- API
- The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics.checked 21 Oct 2026
- Bandwidth requirement
- The documented minimum connection is 540 kbps upload and download, with 10–15 Mbps or higher recommended.checked 21 Oct 2026
- Cobrowse SDK
- Co-Browse has a JavaScript SDK requiring a license key and supports browser-based full-device sharing where browser limitations permit.checked 21 Oct 2026
- Data hosting
- The help center says servers are hosted in the United States by default in SOC 1, SOC 2 and ISO 27001 certified data centers, with another region available on request.checked 21 Oct 2026
- Documentation
- The help center contains dedicated sections for video sessions, integrations, API/embed work, troubleshooting and feature guides.checked 21 Oct 2026
- Embedding
- Mobile embedding uses standard Android WebView or iOS Safari/SFSafariViewController and does not require bundling a native library.checked 21 Oct 2026
- Google Play availability
- Blitzz Remote Assist has 10K+ downloads; Google Play reports that the developer-provided data is not encrypted and cannot be deleted.checked 21 Oct 2026
- Hosting and region
- Blitzz says its data is stored in Microsoft Azure data centers and servers are hosted in the US unless a different region is requested.checked 30 Sep 2026
- Inspection records
- Blitzz can capture timestamped photos and GPS location data and generate inspection reports in Word.checked 30 Sep 2026
- Inspection reports
- Inspect generates downloadable Word inspection reports containing session documentation and captured location images.checked 21 Oct 2026
- Integrations
- Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options.checked 21 Oct 2026
- Intended users
- Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.checked 30 Sep 2026
- Limit: connectivity dependence
- GetApp reviewers report that poor mobile or Wi-Fi service makes virtual inspections difficult.checked 21 Oct 2026
- Limit: feature gaps
- Reviewers mention missing or limited capabilities such as full-session recording, payment collection, longer bookmark text and additional augmented-reality functions.checked 21 Oct 2026
- Limit: integration tiers
- A Software Advice reviewer reports that CRM integration required upgrading from the Professional edition to Enterprise.checked 21 Oct 2026
- Live guidance
- Sessions provide pointing, drawing, zoom, flashlight control, photo capture, markup and screen sharing.checked 21 Oct 2026
- Offline mode
- Blitzz provides an offline mode for capturing photos in areas with poor connectivity and uploading them later.checked 21 Oct 2026
- Offline use
- The feature page says participants can capture images and data offline and upload them automatically when connectivity returns.checked 30 Sep 2026
- Praise: ease of use
- Software Advice reviewers repeatedly describe Blitzz as simple to deploy, intuitive and easy for customers and technicians to use.checked 21 Oct 2026
The company
- Company facts
- LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees.checked 21 Oct 2026
- Company identity
- The Google Play listing identifies the developer as Blitzz, Inc.checked 21 Oct 2026
Money
- Plan limit
- The Concierge pricing FAQ says sessions automatically expire after 30 minutes of inactivity.checked 30 Sep 2026
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