Viewabo
Viewabo lets support teams see a customer’s smartphone camera feed during a live session to diagnose and resolve physical-product issues remotely.
What Viewabo is
Viewabo lets support teams see a customer’s smartphone camera feed during a live session to diagnose and resolve physical-product issues remotely. An agent sends a browser link by SMS, email, or another messaging platform, and the customer grants camera access without downloading an app or creating an account. Agents can use a shared cursor, pause video, take snapshots, draw rectangular annotations, and enable audio. Sessions are automatically recorded, then shared through permissioned links with optional passwords and expiry dates. Plans count a session when the live connection starts, and allowances reset monthly. Viewabo supports Android, iOS, and web access. Customers need iPhone iOS 11 or later with Safari, or Android 5.0 or later with Chrome; agents need desktop Chrome or Microsoft Edge. Starter is $79 a month billed annually at $948/yr, Growth 199.00 USD at $2,388/yr, and Scale 399.00 USD at $4,788/yr. Monthly billing is also listed.
Good
- Customers join through a browser without an account
- Agents get cursor, snapshots, annotations, and audio
- Sessions are automatically recorded
- Permissioned recording links support passwords and expiry
- Available on Android, iOS, and web
Watch out
- No free plan
- Recordings are permanently purged after plan retention
- May not work reliably in mainland China
- Each live connection counts as a session
Who it suits
Viewabo suits teams supporting hardware, industrial equipment, medical and life science products, appliances, HVAC, plumbing, electrical, or solar businesses. It is designed for agents who need browser-based visual guidance without requiring a customer app.
Verdict
Viewabo provides browser-based visual support with recording and annotation tools for physical-product service teams. Its paid plans differ by monthly sessions, retention periods, and overage rates, so usage volume is important when choosing one.
Plans and prices
From Viewabo's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $79 a month | 50 sessions per month · 90 days recording retention · $3.00 per session overage · unlimited seats · annually at $948/yr; $99 billed monthly |
| Growth | $199 a month | 150 sessions per month · 180 days recording retention · $2.50 per session overage · unlimited seats · annually at $2,388/yr; $249 billed monthly |
| Scale | $399 a month | 500 sessions per month · 365 days recording retention · $2.00 per session overage · unlimited seats · annually at $4,788/yr; $499 billed monthly |
The facts
Each one read from Viewabo's own pages, with the date it was checked.
What it does
- How it works
- The support team sends a browser link and the customer grants camera access to start a live session without downloading an app or creating an account.checked 8 Oct 2001
- Integrations and messaging
- Session links can be sent by SMS or email from Viewabo, or copied into messaging platforms such as WhatsApp.checked 8 Oct 2001
- Intended users
- Viewabo describes its intended users as teams supporting physical products, including hardware, industrial equipment, medical and life science, appliances, HVAC, plumbing, electrical, and solar businesses.checked 8 Oct 2001
- Purpose
- Viewabo lets support teams see a customer's smartphone camera feed in real time to diagnose and resolve issues remotely.checked 8 Oct 2001
- Recordings
- Sessions are automatically recorded, and recordings can be shared through permissioned links with optional password protection and expiry dates.checked 8 Oct 2001
- Region limit
- Viewabo says it operates in most regions but may not work reliably in mainland China because of local regulatory and network restrictions.checked 8 Oct 2001
- Retention limit
- Recordings are retained for 90, 180, or 365 days on Starter, Growth, or Scale, respectively, then permanently purged.checked 8 Oct 2001
- Security
- Viewabo says customer data is isolated in a multi-tenant cloud environment and encrypted at rest and in transit, with role-based and least-privilege access controls.checked 8 Oct 2001
- Security practices
- Viewabo says it conducts production vulnerability scanning and penetration testing and aligns software development with OWASP Top 10 recommendations.checked 8 Oct 2001
- Session pricing
- A session is counted when a live video connection starts, regardless of call length, and each plan's session allowance resets monthly.checked 8 Oct 2001
- Session tools
- Agents can use a shared cursor, pause the video, take snapshots, draw rectangular annotations, and enable audio.checked 8 Oct 2001
- Support
- Viewabo provides a Help Center with setup guidance, troubleshooting, session tools, recording and sharing instructions, and plan and billing information.checked 8 Oct 2001
Where it runs
- Supported devices
- Customers need an iPhone with iOS 11 or later using Safari, or Android 5.0 or later using Chrome; agents need a desktop running the latest Chrome or Microsoft Edge.checked 8 Oct 2001
Money
- Trial
- The free trial lasts 14 days and includes 10 sessions, requires no credit card, and restricts trial SMS links to the phone number verified at signup.checked 8 Oct 2001
Alternatives to Viewabo
- 1
Zoho Assist
Free planAndroidiOSWebLinux8.0From $10 a month - 2
Agentforce Contact Center
AndroidiOSWebAPI7.8From $50 a month - 3
ScreenMeet Remote Support
AndroidiOSWebAPI7.8 - 4
Cobrowse.io
AndroidiOSWebAPI7.6From $3 a month - 5
LiveCall
Free planAndroidiOSWebAPI7.5Free plan - 6
Blitzz Visual Remote Assistance
AndroidiOSWebAPI6.9From $175 a month