Median

Median is a browser-based co-browsing and support service for teams helping customers on their own websites. It is best suited to web support, onboarding, and call-center workflows where an agent needs to guide a visitor without a download. Its central trade-off is strict website scope: it cannot expose a visitor’s desktop or unrelated browser tabs.

Overview

Median combines real-time website co-browsing with screen sharing. Visitors can join without an invitation, installation, or download, while agents monitor active visitors in a live dashboard and connect with one click. That makes it a practical fit for support conversations conducted on instrumented pages, but it is not a general remote-access utility.

Key features

The visitor dashboard shows who is currently browsing a supported site. Once connected, an agent can display a cursor, highlight page areas, draw annotations, and request permission to type and click. These controls are useful for onboarding and troubleshooting because the agent can demonstrate the next action directly on the page; customers retain approval over full control.

Phone Mode provides a call-center entry point. A caller presses CTRL five times and shares the resulting code, allowing an agent to join the screen share. Median also supports one-to-one audio and video streaming through the customer’s website, but those communications features are limited to Expert plans.

Administrators can exclude selected parts of a website from sharing. Median says it does not record session data and states that the service is CCPA and GDPR compliant. Integrations include Intercom, Drift, LiveChat, Tawk.to, Shopify, BigCommerce, WordPress, Wix, Webflow, and others, although integration access depends on plan level.

The boundary matters: Median works only on pages containing its installed code. It cannot show unrelated tabs or the full desktop, so teams handling desktop applications or broad remote troubleshooting need another category of tool.

Pricing

Median uses a freemium model, with a 14-day trial and paid plans starting at $25/user/mo when billed annually.

Starter Plan

The free plan is billed Free for Life and includes one-click screen sharing, privacy controls, Phone Mode, and Google SSO. It omits the cursor, highlighting, drawing, full control, chat integrations, video and audio streaming, and call-center integrations. It is suitable for basic page viewing and phone-assisted sharing, but not for guided interaction.

Business Plan

Business costs $25 a month per user when billed annually, or $33 a month per user when billed monthly. It adds the cursor, highlighting, drawing, and full control to the Starter feature set. Chat integrations, video and audio streaming, and call-center integrations remain excluded, making this the practical tier for visual guidance without embedded communications.

Expert Plan

Expert is $45 a month per user billed annually or $59 a month per user billed monthly. It includes all Business controls plus chat integrations, video and audio streaming, and call-center integrations. Support organizations that want conversations and guidance in one workflow should choose it; teams needing only annotations pay for capabilities they may not use.

Enterprise

Enterprise uses custom pricing. It adds SAML 2.0 single sign-on, uptime SLAs, on-premise deployment, dedicated account management, custom contracts, and API access. Those terms target organizations with deployment, identity, and contractual requirements beyond the self-serve tiers.

Platforms

Median is offered through the web, an API, and self-hosted deployment. Its customer platform coverage is web and mobile web, while the product itself is focused on pages where its code is installed.

Who it's for

Median fits live customer-support teams, software onboarding groups, and call centers that regularly guide visitors through their own sites. It is a strong choice when no-install access and precise on-page direction matter. It is a poor fit for desktop support, unrelated-tab sharing, or sessions that require unrestricted remote access.

Pros and cons

• Pros: No invite, download, or installation for visitors, reducing friction during web support.
• Pros: One-click visitor joining and cursor, highlight, draw, and approval-based control tools support active guidance.
• Pros: Privacy exclusions, no session-data recording claim, and stated CCPA and GDPR compliance address common support governance concerns.
• Cons: Sharing is confined to coded pages and cannot include the desktop or other browser tabs.
• Cons: The free tier omits the main guidance controls, while Business still lacks chat, streaming, and call-center integrations.
• Cons: Audio, video, and integration-heavy workflows require the higher-priced Expert tier.

Alternatives

Choose Zoho Assist instead when you need broader device coverage, including Android, iOS, Linux, macOS, web, and Windows; its free plan allows one technician and five devices, and its Remote Support Standard plan is $10 a month.

Surfly is a better alternative when you want wide platform support and a free allowance of five sessions per month.

Pick LiveCall for a service organized around URLs and user accounts: its free plan includes one service URL and one user account.

Cardina suits teams seeking replay-oriented support with a 14-day no-card trial and a 69.00 USD-per-month Pro plan.

SupportScreen is a paid screen-sharing option from CrankWheel.

Help Lightning Remote Assistance targets customized enterprise deployments.

Recursive Labs Visual Engagement Platform is a paid platform with a free trial and broad device support.

ScreenMeet Remote Support is a paid remote-support product with native integrations and secure remote access and control.

For a wider category comparison, see Video Customer Support Software.

Verdict

Choose Median if your support team needs low-friction, on-page guidance for visitors and can install its code across the customer journey. Business is the sensible tier for visual assistance; Expert earns its premium when chat, streaming, and call-center integrations are central. Look elsewhere when agents must reach a full desktop, unrelated tabs, or devices beyond the supported web pages.