Cobrowse.io
7.6#3 in video customer support softwareFrom $18 a monthAndroidiOSWebAPI
VisitCobrowse.io vs Median
What both publish
| Fact | Cobrowse.io | Median |
|---|---|---|
| API | Public API documentation describes an agent SDK instance with configurable API location, authorization token and license key, including self-hosted endpoints. | The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application. |
| Company legal name | The vendor identifies itself as Cobrowse.io LLC. | Median, Inc. is identified in the terms as a Delaware corporation. |
| Documentation depth | The documentation includes installation, feature guides, agent integrations, authentication, hosting, API reference, troubleshooting and security topics. | The developer documentation includes REST endpoints, JavaScript snippets, viewer methods, event tables, JWT guidance, Ruby on Rails examples and Node.js examples. |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | Wylie, Texas, United States |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors. |
| Rating on Capterra | 0 out of 5 from 0 reviews | 1.0 out of 5 from 1 review |
| Rating on G2 | 4.5 out of 5 from 21 reviews | 4.7 out of 5 from 3 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews | 1.0 out of 5 from 1 review |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a month
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Median plans
- Starter PlanFree
- StarterFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick Median if…
Median suits live customer support teams, software onboarding and support teams, and call centers. It is intended for assistance on websites where its code is installed.