Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform gives agents tools to see, guide, and assist customers in real time.
What Recursive Labs Visual Engagement Platform is
Recursive Labs Visual Engagement Platform gives agents tools to see, guide, and assist customers in real time. Remote Video Assistance lets a customer share live smartphone video through a text link without installing an app or downloading software. Agents can pause the stream, mark up a frozen frame, and bring other participants into a call. Mixed Reality tools let agents point into the video, show tools or props, and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive elements, and annotate while the customer controls clicks. WebRTC Share supports sharing browser tabs, applications, or full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. The platform also supports live video launched from digital properties, agent-created video links, AI escalation to live voice or video agents, and dedicated video rooms connected to scheduling tools. It is aimed at enterprise needs, with a free trial available and pricing on request; no plans are available for direct purchase.
Good
- Customers can join video through a text link without an app.
- Cobrowse includes element-level redaction.
- Agents can annotate video and website views.
- Mobile SDKs include controls to shield sensitive panels.
- A free trial is available.
Watch out
- Pricing is on request.
- No plans are available for direct purchase.
- Desktop sharing is listed for Windows and Mac.
Who it suits
The platform suits enterprise customer service, sales, onboarding, field service, returns, and insurance teams that need visual assistance. Its tools support browser, desktop, and mobile interactions.
Verdict
Recursive Labs offers several ways for agents to guide customers visually, from cobrowsing to live video and screen sharing. Contact the company for pricing and plan availability before deciding whether it fits your deployment needs.
The facts
Each one read from Recursive Labs Visual Engagement Platform's own pages, with the date it was checked.
What it does
- Agent initiated sessions
- Agents can create a one time link to move a text or voice conversation to video, and customers can join from desktop or mobile without installing software.checked 5 Oct 2026
- AI escalation
- AI Assist can escalate a customer from an AI experience to a live voice or video agent, using session or customer data with the routing API.checked 5 Oct 2026
- Architecture
- The company describes its platform as cloud native, laterally scalable, API first, and available with dedicated instances.checked 4 Oct 2026
- Cobrowse
- ReadOnly Cobrowse lets agents see the customer’s website view, redact sensitive data at the element level, and annotate to help customers navigate.checked 5 Oct 2026
- Cobrowsing
- ReadOnly Cobrowse can redact sensitive data at the element level and lets agents annotate and guide customers while the customer controls the clicks.checked 4 Oct 2026
- Compliance
- The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles.checked 4 Oct 2026
- Enterprise architecture
- The company describes its platform as cloud native, laterally scalable and API first, with dedicated instances available.checked 5 Oct 2026
- Integrations
- The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text.checked 4 Oct 2026
- Live video
- Customers can start video calls from digital properties such as websites, kiosks, QR codes or online ads, with calls routed to agents and queued in real time.checked 5 Oct 2026
- Mixed reality
- Mixed Reality capabilities let agents point into the video stream, show tools or props, and draw in the stream without an app.checked 4 Oct 2026
- Mobile SDK
- Native mobile SDKs for Android and iOS can limit sharing to an app or allow visibility across the device, with controls to shield sensitive panels.checked 4 Oct 2026
- Mobile support
- The company says its native Android and iOS SDKs let agents view either an app or the full mobile device, with controls to shield sensitive data.checked 5 Oct 2026
- Pricing availability
- The Products page says no plans are available for purchase and directs visitors to contact the company.checked 4 Oct 2026
- Product
- Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time.checked 4 Oct 2026
- Remote assistance
- Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link without requiring an app or download.checked 4 Oct 2026
- Scheduling integration
- Dedicated video rooms can connect with appointment scheduling tools such as Calendly or Coconut.checked 5 Oct 2026
- Screensharing
- WebRTC Share supports sharing browser tabs, applications or full desktops on Windows and Mac.checked 5 Oct 2026
- Security
- The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement.checked 4 Oct 2026
- Security and privacy
- Its privacy policy says it uses encryption and tokenization to protect personal data and retains product personal data according to the executed service agreement.checked 5 Oct 2026
- Support
- The site offers demos and lists sales phone and email contacts for inquiries.checked 4 Oct 2026
- Support and contact
- The company lists sales contact by phone at +1 (425) 785-2337 and email at [email protected].checked 5 Oct 2026
- Supported use cases
- The company presents its tools for sales, customer service, customer onboarding, field service, product returns and insurance.checked 5 Oct 2026
- Target customers
- The company says it built the platform for enterprise needs, including organizations that may need from 2 to 20,000 seats.checked 4 Oct 2026
The company
- Headquarters
- St. Louis, Missouri, United Stateschecked 28 Sep 2026
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