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Cobrowse.io vs Recursive Labs Visual Engagement Platform

Cobrowse.io logo

Cobrowse.io

7.6#3 in video customer support softwareFrom $18 a month
AndroidiOSWebAPI
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What both publish

FactCobrowse.ioRecursive Labs Visual Engagement Platform
HeadquartersThe Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States.St. Louis, Missouri, United States
IntegrationsNamed integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks.The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text.
ProductCobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time.Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time.
SecurityThe maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit.The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement.

Cobrowse.io plans

  • Web co-browse$18 a month
  • Named agents — web and mobile apps$36 a month
  • Web and mobile co-browse$36 a month
  • Named agents — web$216 a year
  • CustomPriced on request

Recursive Labs Visual Engagement Platform plans

No prices published.

Pick Cobrowse.io if…

Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.

Pick Recursive Labs Visual Engagement Platform if…

The platform suits enterprise customer service, sales, onboarding, field service, returns, and insurance teams that need visual assistance. Its tools support browser, desktop, and mobile interactions.

Charts they share