Blitzz Visual Remote Assistance
7.8#1 in remote video support softwareFrom $19 a monthAndroidiOSWebAPI
VisitBlitzz Visual Remote Assistance vs Median
What both publish
| Fact | Blitzz Visual Remote Assistance | Median |
|---|---|---|
| API | The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics. | The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application. |
| Company facts | LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees. | LinkedIn lists Median as privately held, founded in 2017, headquartered in Dallas, Texas, with 2–10 employees. |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Rating on G2 | 4.9 out of 5.0 from 6 reviews | 4.7 out of 5 from 3 reviews |
| Rating on GetApp | 4.7 out of 5 from 20 reviews | 1.0 out of 5 from 1 review |
| Rating on Software Advice | 4.7 out of 5 from 20 reviews | 1.0 out of 5 from 1 review |
| System requirements | Recommended browsers are Chrome 100+ on PC/Mac, Safari 13+ on iOS and Chrome 109+ on Android; minimum iOS is 15 and minimum Android is API 24. | Installation requires adding Median's asynchronous JavaScript snippet to the web pages where co-browsing should work. |
Blitzz Visual Remote Assistance plans
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
Median plans
- Starter PlanFree
- StarterFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
Pick Blitzz Visual Remote Assistance if…
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Pick Median if…
Median suits live customer support teams, software onboarding and support teams, and call centers. It is intended for assistance on websites where its code is installed.