ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control customer or end-user devices to troubleshoot issues.
What ScreenMeet Remote Support is
ScreenMeet Remote Support lets technology professionals remotely view and control customer or end-user devices to troubleshoot issues. It includes screen sharing, file transfer, diagnostics, unattended support, multi-monitor support, session transfer, annotation, and session recording. AI-generated session summaries can produce case notes, while Agent Assist offers troubleshooting recommendations during a session. The product runs inside ServiceNow, Salesforce, and Tanium workflows, with one-click launch and session activity documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance; its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. Supported platforms include Android, iOS, Linux, macOS, web, and Windows, plus API access. Remote control is unsupported on iOS; IPv6 and multi-user environments are also unsupported. Pricing is on request, and a 14-day trial is listed.
Good
- Integrates with ServiceNow, Salesforce, and Tanium workflows
- Includes diagnostics, file transfer, and unattended support
- Offers session recording and transfer
- Provides audit trails and consent tracking
- Includes AI summaries and troubleshooting recommendations
Watch out
- Pricing is available on request
- Remote control is unsupported on iOS
- IPv6 and multi-user environments are unsupported
Who it suits
The product is aimed at IT leaders, platform owners, SecOps teams, and support agents who troubleshoot devices within ServiceNow, Salesforce, or Tanium workflows. It may suit teams needing unattended support and session documentation.
Verdict
ScreenMeet Remote Support combines remote troubleshooting tools with workflow integrations and session documentation. Review the platform requirements, especially the iOS remote-control limitation, and request pricing to assess fit.
Plans and prices
From ScreenMeet Remote Support's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center Access | $49 a month | cloud plan · standalone access · per month |
| Contact Center Access/Remote | $79 a month | cloud plan · remote support · per month |
| IT Help Desk/Virtual Tech Bar | $99 a month | standalone cloud plan · device charges apply · per month |
| Remote Support | Priced on request | ServiceNow, Salesforce, or Tanium · integrations and support included · annual or multi-year contracts · custom active-agent-seat pricing |
The facts
Each one read from ScreenMeet Remote Support's own pages, with the date it was checked.
What it does
- AI assistance
- AI session summaries generate case notes, and Agent Assist provides real-time troubleshooting recommendations.checked 5 Oct 2026
- Certifications
- ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance.checked 5 Oct 2026
- Client operating systems
- Supported end-user systems include Windows 11, Windows Server 2022/2025, macOS 15/26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3+ and Android 13+; ChromeOS and iOS lack remote control.checked 15 Oct 2026
- Collaboration
- Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer.checked 15 Oct 2026
- Compliance
- The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence.checked 15 Oct 2026
- Deployment packages
- Administrators can deploy Windows MSI, macOS PKG and Debian DEB clients, with optional Beam unattended service licensing.checked 15 Oct 2026
- Embedded workflows
- It runs inside ServiceNow, Salesforce, and Tanium workflows, with session activity documented in incidents or tickets.checked 5 Oct 2026
- Encryption
- The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest.checked 5 Oct 2026
- File operations
- Remote support includes file transfer, clipboard sharing, reboot and reconnect functions.checked 15 Oct 2026
- For whom
- ScreenMeet describes Remote Support as designed for IT leaders, platform owners, SecOps teams, and support agents.checked 5 Oct 2026
- Integrations
- Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium.checked 15 Oct 2026
- Limit: connection reliability
- Reviewers report occasional connection failures, dropped sessions, browser glitches and the need to refresh or reconnect.checked 15 Oct 2026
- Limit: feature gap
- Capterra's comparison identifies access controls/permissions and unattended access as unavailable feature areas.checked 15 Oct 2026
- Limit: pricing
- Independent listings show value-for-money ratings below overall ratings and reviewers describe the product as expensive or overpriced.checked 15 Oct 2026
- Limit: Salesforce issues
- Some G2 and Capterra reviewers report Salesforce panels or embedded sessions disappearing, disconnecting or requiring refreshes.checked 15 Oct 2026
- Limit: support response
- One G2 reviewer reports delayed follow-up while troubleshooting a virtual-background problem.checked 15 Oct 2026
The company
- Company founding
- Gartner lists ScreenMeet as a private company founded in 2016.checked 15 Oct 2026
- Company headquarters
- Gartner lists the head office in San Francisco, United States.checked 15 Oct 2026
- Company history
- The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015.checked 5 Oct 2026
- Company size
- Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held.checked 15 Oct 2026
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Where it runs
- iOS SDK
- ScreenMeet publishes an iOS SDK repository with CocoaPods installation and an MIT license.checked 15 Oct 2026
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