ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is a remote-access and support product for teams working across computers and mobile devices. It suits small IT and support teams that need a choice of cloud or on-premises deployment. Its broad platform coverage and session tools are appealing, but the paid plans’ 25-computer limit makes scale an important buying constraint.

Overview

Remote Access Plus combines remote access with file transfer and session recording. Support for Windows, macOS, Linux, Android, iOS and the web makes it a practical option for teams managing a mixed environment rather than a single operating system. Mobile apps extend that reach, though the paid allowance of five technicians and 25 computers is aimed at smaller operations.

Key features

• File transfer: Included for moving files during a remote session, so support work need not stop at connecting to a device.
• Session recording: The ability to record sessions gives teams a retained account of remote support activity.
• Cross-platform access: Windows, macOS, Linux, Android, iOS and web support is a meaningful advantage for mixed-device fleets.
• Mobile apps: Apps complement the browser and desktop coverage, useful when support staff need a mobile access option.

Pricing

The Free plan costs nothing and covers 10 devices. It is a reasonable way for a small setup to begin, but it does not match the 25-computer capacity of paid plans. Every paid plan lists 25 computers and five technicians, so the choice is chiefly between Standard and Professional, cloud or on-premises, and monthly or annual billing.

• Standard Cloud Monthly: $10 a month, for teams preferring monthly billing and cloud deployment.
• Standard Cloud Annual: $100 a year, for cloud users willing to pay annually.
• Standard On-Premises Annual: $75 a year, for teams choosing on-premises deployment with annual billing.
• Standard On-Premises Perpetual: $187 a month, billed as a perpetual license; this is the on-premises option for buyers seeking that license term.
• Professional Cloud Monthly: $15 a month, for cloud users who prefer monthly billing.
• Professional Cloud Annual: $150 a year, for cloud deployment with annual billing.
• Professional On-Premises Annual: $95 a year, for on-premises users paying annually.
• Professional On-Premises Perpetual: $237 a month, billed as a perpetual license.

The 30-day trial gives prospective buyers a defined evaluation period. The lower-cost Standard plans may suit teams whose needs fit that tier, while Professional costs more; either way, the same stated computer and technician limits mean the higher price does not buy a larger listed fleet allowance. Teams expecting to exceed 25 computers should look beyond these plans.

Platforms

Remote Access Plus supports Windows, macOS, Linux, Android, iOS and web, with access available in both modes. This breadth makes it relevant to teams supporting desktop and mobile endpoints. Buyers should still weigh the listed capacity against their device count: broad operating-system coverage does not remove the 10-device free-plan cap or the 25-computer paid-plan limit.

Who it's for

This is best suited to small support teams that need to serve several operating systems and value file transfer, session recording, and a choice between cloud and on-premises plans. The free tier fits a limited 10-device setup. Paid tiers fit teams of up to five technicians managing 25 computers. It is a weaker fit for organizations whose fleet already exceeds that paid allowance.

Pros and cons

• Pro: Windows, macOS, Linux, Android, iOS and web coverage suits a varied device environment.
• Pro: File transfer and session recording provide useful capabilities within remote support sessions.
• Pro: Cloud and on-premises plans give teams a deployment choice.
• Con: The free plan is capped at 10 devices, while paid plans list 25 computers and five technicians, which may constrain growth.
• Con: Standard and Professional plans carry the same stated device and technician limits, so the capacity figures alone do not explain the Professional premium.

Alternatives

Consider TeamViewer Remote if personal, non-commercial use is the priority: its free plan is explicitly for that use, and it supports the same broad set of platforms. Zoho Assist is a potential alternative for a smaller free setup, with one technician and five devices on its free plan, compared with Remote Access Plus’s 10-device free allowance.

HopToDesk, Getscreen.me, Jump Desktop, Splashtop, Remote Desktop and Iperius Remote are also options to compare.

Browse our Remote desktop software and Remote Support Software lists for more choices.

Verdict

Choose ManageEngine Remote Access Plus if a small team needs cross-platform remote support with file transfer, session recording, and cloud or on-premises licensing. Its clearest strengths are breadth and deployment choice; its clearest limitation is the 25-computer paid-plan ceiling. Teams with larger fleets should look elsewhere.