SightCall Remote Visual Support
The facts below are what the maker publishes about SightCall Remote Visual Support, checked and dated. Our editors have not written about it yet.
Plans and prices
From SightCall Remote Visual Support's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SightCall Insights | Priced on request | Includes Remote Visual Support · AI insights chat · insights workspace · field-service KPIs · Per User; contact sales |
| SightCall Remote Visual Support | Priced on request | Advanced video collaboration · AR guidance · visual data capture · reporting and dashboards · pre-call readiness · Per User; contact sales |
| SightCall Xpert Knowledge | Priced on request | Includes Remote Visual Support and Insights · expertise capture · AI tutorial generation · knowledge search · APIs · Per User; contact sales |
| SightCall Xpert Knowledge Standalone | Priced on request | 50 external video uploads per month · AI tutorial generation · semantic search · API sharing · Per User; contact sales |
The facts
Each one read from SightCall Remote Visual Support's own pages, with the date it was checked.
What it does
- API and SDKs
- SightCall publishes REST API documentation in its Admin Portal, Android and iOS SDK references, and a JavaScript Front Library; some SDK material is restricted to tenant administrators.checked 15 Oct 2026
- AR guidance
- Users can draw annotations, point at components, measure objects, control a flashlight and edit images during sessions.checked 15 Oct 2026
- Compliance
- SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance.checked 15 Oct 2026
- Documentation
- SightCall can create structured reports with transcriptions, notes, PDFs, timestamps, face blurring, downloads and media uploads.checked 15 Oct 2026
- Documentation and support
- The help center provides integration guides, troubleshooting articles, documentation, videos, webinars, live online training and in-person training; pricing lists 24/5 business support.checked 15 Oct 2026
- Funding record
- Crunchbase lists four SightCall investors, including Bpifrance and Level Equity Management, and identifies a Series B as the last funding round.checked 15 Oct 2026
- Google Play complaint
- Google Play reviews include reports of invalid login codes and registration emails not arriving.checked 15 Oct 2026
- Integrations
- Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices.checked 15 Oct 2026
- Legal entity
- The Google Play listing identifies the developer as Sightcall, Inc. and gives a Redwood City, California address.checked 15 Oct 2026
- Limit: connectivity dependence
- G2’s review synthesis says performance can suffer when internet connections are unstable.checked 15 Oct 2026
- Limit: feature gaps
- Capterra reviews mention limited product evolution, missing ticket-history storage, weak text reading and a desire to send files or snapshots through chat.checked 15 Oct 2026
- Limit: pricing
- G2 displays a five-dollar-sign perceived-cost indicator, and reviewer text says the price can be high for small businesses.checked 15 Oct 2026
- Limit: session reconnection
- A Capterra reviewer said a disconnected call could not be restarted locally and previous sessions could not be resumed after opening a new one.checked 15 Oct 2026
- Limit: storage configuration
- A Capterra reviewer reported needing substantial Azure configuration for long-term media storage and not getting it working correctly.checked 15 Oct 2026
- Live collaboration
- The platform provides secure HD one-way or two-way video, screen sharing, chat, multiparty sessions and remote camera controls.checked 15 Oct 2026
- Notable news: Xpert Knowledge
- SightCall announced Xpert Knowledge on June 12, 2025 as an AI feature that turns service-call audio, video, photos and conversations into multimedia tutorials.checked 15 Oct 2026
The company
- Company facts
- LinkedIn lists SightCall as privately held, founded in 2008, headquartered in San Francisco and employing 51–200 people.checked 15 Oct 2026
- Founded
- 2008checked 23 Sep 2026
- Headquarters
- Redwood City, California, United Stateschecked 23 Sep 2026
Where it runs
- GetApp support and deployment
- GetApp lists web, Android and iPhone/iPad deployment, with knowledge-base and email/help-desk support.checked 15 Oct 2026
- Limit: app adoption
- A Capterra reviewer said customers were confused by downloading the app, so the company switched to sending browser links.checked 15 Oct 2026
- No-app access
- Guests can join from a mobile browser without downloading an application.checked 15 Oct 2026
- Notable news: Expert App
- On October 1, 2026, SightCall announced the Expert App plus general availability of Xpert Knowledge APIs and MCP interfaces.checked 15 Oct 2026
Money
- Limit: screen freezes
- A verified G2 reviewer reported that the screen sometimes gets stuck.checked 15 Oct 2026
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