OnSight RVX
OnSight RVX is Hostcomm’s remote visual assistance platform for experts helping customers or field workers.
What OnSight RVX is
OnSight RVX is Hostcomm’s remote visual assistance platform for experts helping customers or field workers. A customer opens a text link in a phone browser and shares live camera video without downloading an app, creating an account, or signing in. Experts can draw, circle, point, and add text over the video in real time. RVX captures high-resolution stills and uses OCR to read meters, data plates, and serial numbers. Sessions can be recorded, with PDF reports containing annotated screenshots, measurements, timestamps, and notes. Its AR ruler uses iPhone Pro LiDAR for centimeter-accurate measurements; other iPhones and Android devices use camera estimates. Customers can complete structured self-surveys, with AI extracting and classifying responses. Integrations include Simpro, Talkdesk, Persona, and an Enterprise REST API with webhooks. Recordings and photos are stored on regional AWS servers, encrypted in transit and at rest, with customer-controlled retention.
Good
- Browser sessions require no app or account
- Supports live video annotations
- Captures images and OCR text
- Generates recorded-session PDF reports
- Offers a 30-day free trial
Watch out
- No free plan
- LiDAR measurement requires an iPhone Pro
- API and webhooks require Enterprise
- Paid plans limit session minutes or storage
Who it suits
It suits field-service, HVAC, solar, property, insurance, utility, manufacturing, and social-housing teams. It is useful when experts need live visual guidance, captures, measurements, or remote surveys.
Verdict
OnSight RVX combines browser-based visual help with annotations, OCR, measurements, recordings, and reports. Device capabilities and plan tiers determine measurement accuracy, integrations, minutes, and storage.
Plans and prices
From OnSight RVX's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $29 a month | 100 session minutes · 5 GB storage · all core features · standard support · $29 per month; billed monthly |
| Business | $59 a month | Unlimited session minutes · 10 GB storage · priority support · detailed reporting · $59 per month; billed monthly |
| Enterprise | $90 a month | Everything in Business · account manager · custom branding · API and SSO · $90 per month; billed monthly |
The facts
Each one read from OnSight RVX's own pages, with the date it was checked.
Where it runs
- Browser access
- The customer joins through a text link in their phone browser without downloading an app, creating an account, or signing in.checked 9 Oct 2001
What it does
- Capture and OCR
- The platform captures high-resolution stills and can extract text from meters, data plates, and serial numbers using OCR.checked 9 Oct 2001
- Data security
- The page says recordings and photos are stored on AWS in the account’s region, encrypted in transit and at rest, with a retention period the customer controls.checked 9 Oct 2001
- Integrations
- The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan.checked 9 Oct 2001
- Intended users
- The page names field-service companies, HVAC, solar and heat-pump installers, social-housing and property teams, insurers, utilities, and manufacturers as users.checked 9 Oct 2001
- Live guidance
- Experts can draw, circle, point, and add text on live video, which the customer sees in real time.checked 9 Oct 2001
- Measurement
- Its AR ruler uses the iPhone Pro LiDAR sensor for centimeter-accurate measurements, while other iPhones and Android use camera-based estimation.checked 9 Oct 2001
- Personal data
- The page says no personal data is required to run a session.checked 9 Oct 2001
- Purpose
- OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely.checked 9 Oct 2001
- Reports and recordings
- RVX can record sessions and generate PDF reports with annotated screenshots, measurements, timestamps, and session notes.checked 9 Oct 2001
- Self-survey
- Customers can complete a structured survey on their own, with AI extracting, tagging, and classifying the results.checked 9 Oct 2001
- Support
- Hostcomm says it replies to product questions within one business day and offers phone support.checked 9 Oct 2001
The company
- Company history
- Hostcomm says OnSight remote visual assistance has been in production since 2014.checked 9 Oct 2001
- Founded
- 2004checked 28 Sep 2001
- Headquarters
- Miami, Florida, USchecked 28 Sep 2001
Money
- Trial
- Hostcomm says a 30-day free trial is available and also describes a free trial on a live session.checked 9 Oct 2001
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