Vivocha
Vivocha is a cloud customer engagement platform for businesses communicating with visitors on websites and mobile apps.
What Vivocha is
Vivocha is a cloud customer engagement platform for businesses communicating with visitors on websites and mobile apps. Its live channels include chat, Click2Call, co-browsing, video chat and callbacks. Agents can co-navigate sites, share forms, cast screens and transfer files, as well as review visitor navigation timelines. Businesses can set rules for when to engage visitors and whom to contact based on behavior and other context. Vivocha offers SDK integration for iOS and Android apps, support for responsive mobile websites and APIs for business applications. Integrations cover CRM, ticketing, analytics, CMS and contact-center telephony; named chatbot connections include Google Dialogflow, Convy.ai, Kore.ai, Microsoft Bot Framework Azure, Wit.ai and IBM Watson. For e-commerce, it describes an agent view of customer and cart information and configurable engagement widgets. The company is based in Milan, Italy.
Good
- Combines chat, voice, video and callbacks
- Agents can share forms and transfer files
- Offers iOS and Android SDK integration
- Includes CRM, ticketing and analytics integrations
Watch out
- Pricing is available on request
- Some renderer-independent security information is dated September 2018
Who it suits
It suits customer-service and e-commerce teams seeking to engage visitors across websites and mobile apps. Businesses needing integrations or proactive engagement rules may also find its tools relevant.
Verdict
Vivocha brings multiple live contact channels and agent collaboration tools into a cloud platform. Ask for a demo and pricing to assess whether its integrations and engagement features fit your operation.
The facts
Each one read from Vivocha's own pages, with the date it was checked.
What it does
- API and customization
- Vivocha APIs can customize interface elements, create proactive rules, and integrate the service into custom apps or advertising campaigns.checked 11 Oct 2026
- Audience
- The platform is presented for businesses seeking to engage website, mobile app, and messaging-channel visitors, including e-commerce and customer-service teams.checked 11 Oct 2026
- Chatbots
- Vivocha supports chatbot integrations through APIs and a Node.js SDK, including Google Dialogflow, Microsoft Bot Framework Azure, and IBM Watson.checked 11 Oct 2026
- Collaboration
- Agents can co-navigate websites, share forms, cast screens, transfer files, and review visitor navigation timelines.checked 11 Oct 2026
- Communication channels
- The platform combines chat, voice, video, callbacks, and collaboration tools.checked 11 Oct 2026
- E-commerce features
- For e-commerce, Vivocha describes a single agent view of customer and cart information, configurable engagement widgets, and out-of-the-box integrations with five-minute setup and no coding required.checked 11 Oct 2026
- Integrations
- The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems.checked 11 Oct 2026
- Intended users
- Vivocha describes its cloud service as tailored to businesses that want to engage visitors on their online sites.checked 11 Oct 2026
- Live channels
- The platform includes live chat, Click2Call, co-browsing, video chat, and callback features.checked 11 Oct 2026
- Mobile support
- Vivocha offers SDK integration for iOS and Android apps, as well as real-time support for responsive mobile websites.checked 11 Oct 2026
- Named bot integrations
- The integrations page names Google Dialogflow, Convy.ai, Kore.ai, Microsoft Bot Framework Azure, Wit.ai, and IBM Watson.checked 11 Oct 2026
- Pricing availability
- The official pages reviewed invite visitors to request a demo or contact Vivocha; they do not state plan prices.checked 11 Oct 2026
- Proactive engagement
- Businesses can use customizable rules to decide when and whom to engage, based on visitor behavior and other context.checked 11 Oct 2026
- Product
- Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools.checked 11 Oct 2026
- Security
- Vivocha describes its service as a secure cloud application and says it protects user data at platform endpoints.checked 11 Oct 2026
- Security document age
- The linked security overview says its last update was September 2018 and describes a cloud platform built on AWS with security controls and encryption options.checked 11 Oct 2026
- Security infrastructure
- A security overview describes AWS-based hosting across availability zones and regions, with database replication, backups, and automatic failover.checked 11 Oct 2026
- Security testing
- The security overview says Vivocha routinely runs internal and external vulnerability scans and penetration tests, with quarterly third-party security reviews.checked 11 Oct 2026
- Support
- Vivocha provides a support resource and training catalog, and its Startup Program lists standard onboarding and eight hours per month of CSM support.checked 11 Oct 2026
- Support and sales
- The site offers a free demo and provides contact forms and office contact details for inquiries.checked 11 Oct 2026
The company
- Company locations
- The contact page lists Vivocha’s Italy office in Milan and innovation labs in Sestu and Milan.checked 11 Oct 2026
- Headquarters
- Milan, Italychecked 28 Sep 2026
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