Exotel Contact Center
Exotel Contact Center is a paid platform for managing inbound and outbound calls together with digital customer conversations.
What Exotel Contact Center is
Exotel Contact Center is a paid platform for managing inbound and outbound calls together with digital customer conversations. Its interface brings voice, SMS, WhatsApp, video conferencing, and other channels into one workspace. Call tools include multi-level IVR, a drag-and-drop IVR builder, automated calls and texts, pre-recorded calls, auto-dialers, and recording. Teams can use real-time analytics, historical reports, and agent dashboards. Exotel says the service integrates with most CRM, helpdesk, messaging, and other business-critical tools. Deployment choices include public cloud, private cloud, on-premises, hybrid, and customer cloud. Listed platforms include Android, iOS, web, API, and self-hosted use. XPrime is positioned for emerging businesses and enterprises; XPro and XTRM target enterprises. Voice Streaming (Agent Stream) is separate from the contact-center plans. Exotel lists ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR compliance.
Good
- Omnichannel voice, SMS, WhatsApp, and video
- IVR builder, dialers, automation, and recording
- Real-time and historical analytics
- Multiple deployment options
- 24×7 phone, email, and Twitter support
Watch out
- No free plan
- Voice Streaming is sold separately
Who it suits
Exotel suits emerging businesses and enterprises needing voice and digital channels in one contact-center system. XPro and XTRM are positioned specifically for enterprises.
Verdict
Exotel provides broad channel coverage, call controls, analytics, integrations, and flexible deployment. Compare the plan prices and confirm whether separate Voice Streaming is needed.
Plans and prices
From Exotel Contact Center's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| XPrime | Priced on request | Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app |
| XPro | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app |
| XTRM | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app |
The facts
Each one read from Exotel Contact Center's own pages, with the date it was checked.
What it does
- Analytics
- The contact center offers real-time analytics, historical reporting, and agent analytics dashboards.checked 5 Oct 2026
- Audience
- XPrime is described for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises.checked 5 Oct 2026
- Call handling
- Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder.checked 5 Oct 2026
- Deployment
- Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud.checked 5 Oct 2026
- Integrations
- Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools.checked 5 Oct 2026
- Omnichannel
- The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface.checked 5 Oct 2026
- Pricing details
- The pricing page shows $70 for XPrime and $100 for XPro, while XTRM displays no price and directs visitors to sales.checked 5 Oct 2026
- Product
- The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection.checked 5 Oct 2026
- Reliability
- Exotel advertises 99.99% uptime for its cloud network and says it uses backup routes and flexible infrastructure.checked 5 Oct 2026
- Security
- The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.checked 5 Oct 2026
- Security controls
- Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls.checked 5 Oct 2026
- Support
- The product page advertises 24×7 customer support by phone, email, and Twitter.checked 5 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 28 Sep 2026
Money
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately.checked 5 Oct 2026
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