Exotel Contact Center
6.7#16 in omnichannel contact center softwareAndroidiOSWebAPI
VisitExotel Contact Center vs Genesys Cloud CX
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Exotel Contact Center | Genesys Cloud CX |
|---|---|---|
| Founded | 2011 | Gartner lists Genesys as founded in 1990. |
| Headquarters | Bengaluru, Karnataka, India | Menlo Park, California, United States |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
Exotel Contact Center plans
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Pick Exotel Contact Center if…
Exotel suits emerging businesses and enterprises needing voice and digital channels in one contact-center system. XPro and XTRM are positioned specifically for enterprises.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.