Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Exotel Contact Center
Exotel Contact Center
6.7#16 in omnichannel contact center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Exotel Contact Center |
|---|---|---|
| Founded | 1999 | 2011 |
| Headquarters | San Francisco, California, United States | Bengaluru, Karnataka, India |
| Security controls | The Einstein Trust Layer provides zero data retention with third-party LLMs, toxicity and prompt-injection detection, and audit trails. | Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Exotel Contact Center plans
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Exotel Contact Center if…
Exotel suits emerging businesses and enterprises needing voice and digital channels in one contact-center system. XPro and XTRM are positioned specifically for enterprises.