Exotel Contact Center
6.7#16 in omnichannel contact center softwareAndroidiOSWebAPI
VisitExotel Contact Center vs VICIdial
What both publish
| Fact | Exotel Contact Center | VICIdial |
|---|---|---|
| Call handling | Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder. | It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. |
| Headquarters | Bengaluru, Karnataka, India | St. Petersburg, Florida, United States |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Exotel Contact Center plans
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Exotel Contact Center if…
Exotel suits emerging businesses and enterprises needing voice and digital channels in one contact-center system. XPro and XTRM are positioned specifically for enterprises.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.