VICIdial
8.8#2 in call center softwareFree planFree planAndroidiOSWebAPI
VisitVICIdial vs Vocalcom Hermes360
Vocalcom Hermes360
5.8#13 in telemarketingWebAPISelf-hosted
VisitWhat both publish
| Fact | VICIdial | Vocalcom Hermes360 |
|---|---|---|
| Call handling | It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. | Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer. |
| Headquarters | St. Petersburg, Florida, United States | Courbevoie, France |
| Integrations | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Outbound dialer | Yes | Yes |
| Product | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Vocalcom Hermes360 plans
- Hermes360Priced on request
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.
Pick Vocalcom Hermes360 if…
You want what its maker publishes above — check its page for the details.