Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Google Contact Center AI Platform
Google Contact Center AI Platform
7.3#35 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Google Contact Center AI Platform |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The platform supports voice, chat, and SMS, with web and mobile SDKs for customer support experiences. |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 2022 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Mountain View, California, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | VPC Service Controls can help mitigate data exfiltration risk by restricting exchanges between an instance and Google Cloud services outside its perimeter. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Google Contact Center AI Platform plans
- Contact Center AI PlatformPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Google Contact Center AI Platform if…
You want what its maker publishes above — check its page for the details.