Google Contact Center AI Platform
7.3#35 in call center softwareAndroidiOSWebAPI
VisitGoogle Contact Center AI Platform vs VICIdial
What both publish
| Fact | Google Contact Center AI Platform | VICIdial |
|---|---|---|
| API | The Apps API includes endpoints for agent status, calls, campaigns, chats, co-browse, contact data, SMS, and wait times. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Headquarters | Mountain View, California, United States | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
Google Contact Center AI Platform plans
- Contact Center AI PlatformPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Google Contact Center AI Platform if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.