Alternatives to Google Contact Center AI Platform

18.8

Genesys Cloud CX

Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.

AndroidiOSWeb

From $75 a month

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28.8

VICIdial

Free planOpen sourceAndroidiOSWeb

Free plan

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38.7

Amazon Connect

Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.

AndroidiOSWeb

Price on the maker’s site

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4. 4AC

   Agentforce Contact Center

   Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.

   AndroidiOSWebAPI
   8.5From $50 a month
   Visit
5. 5CA

   CallHub

   CallHub provides campaign and digital organizing tools for calling, voice broadcasts, texting, relational organizing, and workflow automation.

   Free planAndroidiOSWebAPI
   8.5Free plan
   Visit
6. 6FR

   Freshcaller

   Freshcaller is a cloud-based contact center for customer support, sales, IT, and HR teams.

   Free planAndroidiOSWeb
   8.4From $15 a month
   Visit
7. 7

   Dialpad Support

   Dialpad Support is a contact center platform for customer support teams, combining voice and digital channels with AI tools, coaching, analytics,…

   AndroidiOSWebAPI
   8.4From $8,095 a month
   Visit
8. 8NE

   Nextiva

   Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.

   AndroidiOSWebAPI
   8.4From $15 a month
   Visit
9. 9CC

   Comm100 Contact Center

   Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.

   AndroidiOSWebAPI
   8.3
   Visit
10. 10

    MyOperator

    MyOperator combines cloud calling, WhatsApp, and AI-powered chat and voice bots in a customer communication platform.

    AndroidiOSWebAPI
    8.3From ₹5,000 a month
    Visit
11. 11RI

    Ringover

    Ringover is a paid business communications service available on the web, Windows, macOS, Linux, iOS, and Android.

    AndroidiOSWebAPI
    8.3
    Visit
12. 12

    GoTo Contact Center

    GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.

    AndroidiOSWebAPI
    8.2From $29.95 a month
    Visit
13. 13KC

    Knowlarity Cloud Contact Center

    Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.

    AndroidiOSWebAPI
    8.2From ₹16,800 a year
    Visit
14. 14

    Luware Nimbus

    Luware Nimbus is a cloud contact center and customer experience platform built around Microsoft Teams.

    AndroidiOSWebAPI
    8.1
    Visit
15. 15CA

    CloudTalk AI Voice Agent

    CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.

    AndroidiOSWebAPI
    8.0
    Visit
16. 16

    Zoom Contact Center

    AndroidiOSWebAPI
    7.9From $69 a month
    Visit
17. 17

    Daktela Contact Center

    Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.

    AndroidiOSWebAPI
    7.9From €12 a month
    Visit
18. 18RC

    Ringflow Contact Center

    AndroidiOSWeb
    7.9From $7.99 a month
    Visit
19. 19WA

    Webex App

    Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.

    Free planAndroidiOSWebmacOS
    7.9Free plan
    Visit
20. 20

    Avaya Experience Platform

    Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.

    WebAPISelf-hosted
    7.8From $48 a month
    Visit
21. 21

    UJET

    AndroidiOSWebAPI
    7.8From $65 a month
    Visit
22. 22KR

    KrispCall

    AndroidiOSWebExtension
    7.8From $12 a month
    Visit
23. 23DC

    DialPhone Contact Center

    DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations.

    AndroidiOSWebAPI
    7.8From $65 a month
    Visit
24. 24OD

    Odigo

    Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.

    AndroidiOSWebAPI
    7.7From €40 a month
    Visit
25. 25MC

    Mitel CX

    Mitel CX is a customer engagement and contact center platform for voice, digital, and AI-assisted conversations.

    AndroidiOSWebAPI
    7.6
    Visit
26. 26EC

    Exotel Contact Center

    Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…

    WebAPILinuxmacOS
    7.6
    Visit
27. 27TE

    TeleCMI

    AndroidWebAPILinux
    7.6From $5 a month
    Visit
28. 28MD

    Microsoft Dynamics 365 Sales

    AndroidiOSWebAPI
    7.6
    Visit
29. 29RR

    RingCentral RingCX

    RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.

    WebAPImacOSWindows
    7.5From $65 a month
    Visit
30. 30

    Twilio Flex

    Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.

    WebAPISelf-hosted
    7.5From $150 a month
    Visit

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