DialPhone Contact Center
DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations.
What DialPhone Contact Center is
DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations. It handles inbound calls and outbound dialing, with automatic call distribution, skill-based routing, priority queues and callbacks for callers waiting in a queue. Its supported channels include SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X. AI Quality Management scores interactions against custom criteria after they end, while Smart Virtual Concierge can handle routine inquiries in English, Spanish or French and pass unresolved requests to an agent with a summary. The service lists 17 integrations, including Salesforce, HubSpot, Zendesk and Google Calendar, and provides an open REST API on every plan, with access levels varying by plan. DialPhone states that it uses AES-256 encryption, role-based access controls and immutable audit logs, and does not use customer data to train public AI models. Standard is $65 a month, Professional $95 a month and Elite $145 a month, each billed annually. Enterprise pricing is custom.
Good
- Supports voice and more than 20 digital channels.
- Offers skill-based routing and priority queues.
- Concierge supports English, Spanish and French.
- Open REST API is available on every plan.
- Lists AES-256 encryption and audit logs.
Watch out
- No free plan or free trial is listed.
- Contact-center evaluation on real traffic requires a paid pilot.
- Standard supports up to 250 agents per tenant.
- Enterprise pricing is custom and not listed.
Who it suits
It suits mid-market support teams, BPO operators and remote-first call centers, as well as ecommerce, healthcare and financial services organizations. Teams needing inbound and outbound calling alongside digital channels may find its unified approach relevant.
Verdict
DialPhone combines voice, digital channels, routing and AI tools in a single contact-center offering. Review the annual plan prices and paid-pilot requirement when assessing whether it fits your operation.
Plans and prices
From DialPhone Contact Center's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $65 a month | omnichannel routing across 20+ channels · screen recording · unified agent desktop · up to 250 agents · per user/month |
| Professional | $95 a month | Standard features · AI Quality Management · real-time Agent Assist · Smart Virtual Concierge · predictive/progressive/preview dialers · up to 1,000 agents · per user/month |
| Elite | $145 a month | Professional features · AI Workforce Management · forecasting · scheduling · adherence · supervisor analytics · speech and sentiment analytics · up to 2,500 agents · per user/month |
| Enterprise | Priced on request | 30+ channels · advanced feedback management · custom workflows · custom |
The facts
Each one read from DialPhone Contact Center's own pages, with the date it was checked.
What it does
- Agent desktop
- The product provides a unified agent desktop with customer context across channels.checked 15 Oct 2026
- AI quality
- AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.checked 1 Oct 2026
- AI receptionist
- The AI receptionist answers calls, identifies intent, routes callers, books appointments and sends follow-up texts after hours.checked 15 Oct 2026
- API
- An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.checked 1 Oct 2026
- Capterra pricing listing
- Capterra lists DialPhone pricing starting at $24.00 per month and describes a free trial.checked 15 Oct 2026
- Channels
- Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.checked 1 Oct 2026
- Cloud hosting
- The contact-center page says DialPhone runs on AWS with multi-region failover and residency options in the US, EU, UK, Australia and Canada.checked 15 Oct 2026
- Compliance
- DialPhone says it is HIPAA-ready with a BAA, supports GDPR data-residency controls, and provides FINRA and PCI-DSS controls for regulated workloads.checked 15 Oct 2026
- Data use
- DialPhone states that customer data is never used to train public AI models.checked 1 Oct 2026
- Dialers
- Professional includes predictive, progressive and preview dialers plus local-presence dialing.checked 15 Oct 2026
- DPA security terms
- The DPA specifies TLS 1.3, AES-256-GCM, SSO, MFA, annual penetration testing, a bug-bounty program, a 24-hour detection target and 72-hour breach notification.checked 15 Oct 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integration limit
- DialPhone says its native integration catalogue is smaller than larger platforms such as RingCentral, so niche-tool users may need Zapier or the API.checked 15 Oct 2026
- Integrations
- The contact-center page lists more than 50 native integrations, including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk and Kustomer.checked 15 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Licence
- The public pages describe DialPhone as a hosted cloud service and do not publish an open-source licence.checked 15 Oct 2026
- LinkedIn product scope
- LinkedIn describes the company as offering UCaaS, CCaaS, cloud VoIP, SMS, video, team chat, online fax, omnichannel communication and AI receptionist and voice-agent functions.checked 15 Oct 2026
- Notable news
- LinkedIn announced DialPhone’s attendance at Capacity Europe 2026 in London on October 13–15, 2026.checked 15 Oct 2026
The company
- Company founding claim
- DialPhone’s corporate history page says the business was founded in 2014 in Belmont, California.checked 15 Oct 2026
- Company headquarters
- DialPhone’s About page gives its registered office as Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077.checked 15 Oct 2026
- Company legal entity
- DialPhone’s privacy policy identifies DialPhone Ltd. as the operator of the platform.checked 15 Oct 2026
- LinkedIn company size
- LinkedIn lists Dialphone as a telecommunications company with 501–1,000 employees.checked 15 Oct 2026
- LinkedIn company status
- LinkedIn describes Dialphone as a public company founded in 2020.checked 15 Oct 2026
Money
- Contact-center trial limit
- Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.checked 1 Oct 2026
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