DialPhone Contact Center
7.8#23 in call center softwareFrom $65 a monthAndroidiOSWebAPI
VisitDialPhone Contact Center vs VICIdial
What both publish
| Fact | DialPhone Contact Center | VICIdial |
|---|---|---|
| API | An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Inbound calling | Yes | Yes |
| Integrations | The contact-center page lists more than 50 native integrations, including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk and Kustomer. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Licence | The public pages describe DialPhone as a hosted cloud service and do not publish an open-source licence. | Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2. |
| Outbound dialer | Yes | Yes |
| Rating on GetApp | 0.0 out of 5 from 0 reviews | 4.7 out of 5 from 264 reviews. |
DialPhone Contact Center plans
- Standard$65 a month
- Professional$95 a month
- Elite$145 a month
- EnterprisePriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick DialPhone Contact Center if…
It suits mid-market support teams, BPO operators and remote-first call centers, as well as ecommerce, healthcare and financial services organizations. Teams needing inbound and outbound calling alongside digital channels may find its unified approach relevant.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.