Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs DialPhone Contact Center
DialPhone Contact Center
7.8#23 in call center softwareFrom $65 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | DialPhone Contact Center |
|---|---|---|
| Company headquarters | Salesforce is headquartered in San Francisco, California. | DialPhone’s About page gives its registered office as Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077. |
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | DialPhone says it is HIPAA-ready with a BAA, supports GDPR data-residency controls, and provides FINRA and PCI-DSS controls for regulated workloads. |
| Notable news | Salesforce announced Agentforce Contact Center on March 10, 2026, describing it as a native combination of voice, digital channels, CRM data and AI agents. | LinkedIn announced DialPhone’s attendance at Capacity Europe 2026 in London on October 13–15, 2026. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 0.0 out of 5 from 0 reviews |
| Security controls | The Einstein Trust Layer provides zero data retention with third-party LLMs, toxicity and prompt-injection detection, and audit trails. | The platform lists role-based access, immutable audit logs and multi-region data residency. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
DialPhone Contact Center plans
- Standard$65 a month
- Professional$95 a month
- Elite$145 a month
- EnterprisePriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick DialPhone Contact Center if…
It suits mid-market support teams, BPO operators and remote-first call centers, as well as ecommerce, healthcare and financial services organizations. Teams needing inbound and outbound calling alongside digital channels may find its unified approach relevant.