Mitel CX

What Mitel CX is

Mitel CX is a customer engagement and contact center platform for voice, digital, and AI-assisted conversations. It supports voice, video, chat, SMS, email, and social messaging, with inbound calling, outbound dialing, and IVR capabilities. Self-service options include no-code AI virtual agents and IVR with speech recognition and text-to-speech. Contact center teams can use real-time dashboards, historical reporting, quality management, and speech analytics, alongside forecasting, scheduling, and agent productivity tools. Mitel lists CRM and workforce management connectors, REST APIs, and workflow integrations; its documentation describes Salesforce integration. Subscriptions can be deployed in the cloud or on premises and scaled up or down. The subscription page lists 24×7×365 support and software and security updates. Security capabilities include encryption, auditing, policies, and recording encryption with key management. Mitel presents the platform for enterprises, including healthcare, IT and HR help desks, and financial services. Pricing is on request. For third-party applications, customers are responsible for ensuring vendor requirements are met, while the third-party vendors handle installation, configuration, support, and maintenance.