Mitel CX
7.6#25 in call center softwareAndroidiOSWebAPI
VisitMitel CX vs VICIdial
What both publish
| Fact | Mitel CX | VICIdial |
|---|---|---|
| Company facts | LinkedIn lists Mitel as privately held, founded in 1972, headquartered in Kanata, Ontario, with 1,001–5,000 employees. | LinkedIn lists Vicidial Group as a privately held telecommunications company headquartered in St Petersburg, Florida, with 11–50 employees and founded in 2007. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | Mitel advertises CRM, ERP, front-office and back-office integrations plus workflow integrations. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Licence | The EULA treats Mitel CX as proprietary Mitel software; separately identified open-source components may be included and supplied on request. | Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2. |
| Outbound dialer | Yes | Yes |
| Product | Mitel CX is a customer engagement and contact center platform for connecting voice, digital, and AI-assisted customer conversations. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Rating on G2 | 3.8 out of 5 from 3 reviews | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.2 out of 5 from 5 reviews | 4.7 out of 5 from 264 reviews. |
Mitel CX plans
- CX ElitePriced on request
- CX Essential DigitalPriced on request
- CX Essential VoicePriced on request
- CX PremierPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Mitel CX if…
Mitel CX suits enterprises that need a contact center spanning voice and digital channels, with workforce tools and reporting. The listed use cases include healthcare, IT and HR help desks, and financial services.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.