Softdial Contact Center
The facts below are what the maker publishes about Softdial Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Softdial Contact Center's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Softdial Cloud CCaaS | Priced on request | Scales to 10,000+ agents on demand · By agent seat or minutes used; no upfront investment stated |
The facts
Each one read from Softdial Contact Center's own pages, with the date it was checked.
What it does
- Channels
- The platform blends voice, chat, email, and social channels, and lets agents handle multiple live sessions.checked 11 Oct 2026
- Deployment
- The enterprise platform is offered for public or private cloud, on-premise, or hybrid deployment.checked 11 Oct 2026
- Dialing and routing
- Features include predictive dialing and rules-based inbound routing to select an available agent.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- Sytel lists a Salesforce AppExchange client and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat; it also describes APIs for third-party integrations.checked 11 Oct 2026
- Intended users
- Sytel describes the product for CCaaS subscribers, partners serving multiple tenants, and enterprises handling high volumes of customer interactions.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Privacy and compliance
- Sytel says its compliance posture is aligned with SOC 2, ISO 27001, and GDPR, and that it processes no consumer PII or PHI, only call metadata and recordings.checked 11 Oct 2026
- Product
- Softdial Contact Center is Sytel’s AI-enabled, multichannel contact center software, offered as a managed subscription or as a platform for partners and enterprise users.checked 11 Oct 2026
- Recording and reporting
- The product supports voice and screen recording, analytics, data feeds, and customizable reports across channels.checked 11 Oct 2026
- Security
- Sytel says its security framework includes encryption, MFA, tenant isolation, audit logging, and an annual risk review, and that hosted services run on AWS SOC 2 Type II-certified infrastructure.checked 11 Oct 2026
- Support
- Softdial Cloud is managed and supported by Sytel, with day-to-day expert support stated as 24/7/365.checked 11 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
- Workload management
- Its real-time optimization feature balances workloads across media channels without human intervention.checked 11 Oct 2026
The company
- Company
- Sytel says it was established in 1994 and is headquartered in Aylesbury, UK.checked 11 Oct 2026
- Founded
- 1994checked 28 Sep 2026
- Headquarters
- Aylesbury, United Kingdomchecked 28 Sep 2026
Money
- Trial
- Sytel advertises a free trial for subscribers, but the page does not state its duration.checked 11 Oct 2026
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