Verint Open CCaaS
Verint Open CCaaS is a cloud-native platform for customer-experience and contact-center operations.
What Verint Open CCaaS is
Verint Open CCaaS is a cloud-native platform for customer-experience and contact-center operations. Its Engagement Data Hub and Da Vinci AI unify engagement data and support specialized bots for containment, forecasting, compliance, agent coaching, and interaction wrap-up. Open CCaaS Essentials includes AI self-service, contextual routing, a unified workforce for voice and digital channels, chat, email, SMS, messaging, embedded knowledge management, and engagement insights. Organizations can bring their own telephony, including multiple ACD systems at once. Verint Integration Studio offers more than 500 connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow. Its visual low-code environment supports building, deploying, monitoring, and managing integrations. Verint describes modular deployment, allowing selected components to be introduced while existing cloud or on-premises systems remain. The platform is available through web and API access. Pricing is not displayed; visitors are directed to contact sales or request a demo. Security resources list ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP.
Good
- AI bots for several contact-center tasks
- Voice and digital channels in Essentials
- Bring-your-own telephony support
- 500-plus connectors across 300 vendors
- Visual low-code integration environment
Watch out
- Pricing requires contacting sales
- Platform scope may require staged deployment
- Capabilities are centered on contact-center operations
Who it suits
It suits contact-center operations seeking blended digital and voice workforces, AI automation, telephony flexibility, and broad integration options. Modular deployment fits organizations that want to expand capabilities over time.
Verdict
Verint Open CCaaS combines contact-center channels, AI functions, telephony options, and integration tooling. Organizations will need a sales conversation to understand pricing and select the modules they require.
Plans and prices
From Verint Open CCaaS's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Verint Open CCaaS | Priced on request | Pricing not stated on the product page; contact sales for a demo |
The facts
Each one read from Verint Open CCaaS's own pages, with the date it was checked.
What it does
- AI tasks
- Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up.checked 4 Oct 2026
- Connectors
- Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow.checked 4 Oct 2026
- Data and AI
- The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities.checked 4 Oct 2026
- Ecosystem
- The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses.checked 4 Oct 2026
- Essentials capabilities
- Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights.checked 4 Oct 2026
- Integrations
- Verint Integration Studio provides more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow.checked 4 Oct 2026
- Integration tools
- Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them.checked 4 Oct 2026
- Intended users
- Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace.checked 4 Oct 2026
- Modular deployment
- Verint describes a modular approach that lets organizations deploy selected platform components first and expand over time while retaining existing cloud or on-premises systems.checked 4 Oct 2026
- Open CCaaS Essentials
- Essentials includes AI-powered self-service, contextual routing, a unified workforce for digital and voice, chat, email, SMS and messaging, bring-your-own telephony, embedded knowledge management, and engagement data and insights.checked 4 Oct 2026
- Pricing availability
- The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price.checked 4 Oct 2026
- Purpose
- Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels.checked 4 Oct 2026
- Security
- Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud.checked 4 Oct 2026
- Security and compliance
- Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources.checked 4 Oct 2026
- Support
- Verint states that SaaS support contact details, support hours, error classifications, and response times are provided in its Verint Global Support Plan.checked 4 Oct 2026
- Telephony
- Open CCaaS supports bring-your-own telephony, including integrating multiple ACD systems at the same time.checked 4 Oct 2026
- Training
- Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes.checked 4 Oct 2026
- Trust resources
- Verint's Trust Center lists compliance materials covering ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP and TX-RAMP.checked 4 Oct 2026
The company
- Company
- Verint Systems Inc. lists its worldwide headquarters in Melville, New York.checked 4 Oct 2026
- Company scale
- Verint says it serves approximately 10,000 organizations in more than 175 countries.checked 4 Oct 2026
- Headquarters
- Melville, New York, United Stateschecked 28 Sep 2026
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