Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs MaxContact Auto QA
MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitWhat both publish
| Fact | Agentforce Contact Center | MaxContact Auto QA |
|---|---|---|
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address. |
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators. |
| Founded | 1999 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | San Francisco, California, United States | Manchester, United Kingdom |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 33 reviews. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.6 out of 5 from 60 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 33 reviews. |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 2.0 out of 5 from 31 reviews. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.